Foundever™ recognition

2022 Frost & Sullivan: Company of the Year Award

Foundever has been recognized by Frost & Sullivan with their Company of the Year Award recognizing the company’s Global CX Outsourcing Employee Engagement Industry Excellence in Best Practices. Frost & Sullivan applies a rigorous analytical process to evaluate multiple nominees before determining the final award recipient.

Employee retention in a post-pandemic era

During the pandemic, Foundever adopted its CX Everywhere approach including hybrid delivery models to support both the customer experience and the employee experience.

Meeting employee needs in the new normal

Through its My Associate Experience, or MAX, program, Foundever was able to engage transparently with all employees in a global digital community, crowdsourcing innovative ideas into digital transformation and corporate strategies.

Innovation for a more sustainable impact

With a large remote workforce and focus on Environmental, Sustainability and Governance (ESG), Foundever has reduced 2.5K tons of CO2 per person per year.

Better CX begins with better hiring & retention initiatives

Foundever has reduced agent attrition by 50% using data-driven candidate assessments, AI to predict how the agent will perform across key performance indicators and matching new hires with roles that suit them best.