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AI-powered agent training: Unlocking impact for customer service leaders

Foundever x Zenarate v2
In this webinar, you will discover:

  • How AI-powered agent training works to impact your operational KPIs at scale.
  • How you can coach hundreds of agents, anytime, from anywhere without putting additional strain on your training team.
  • Keys to a successful AI Trainer launch and practical insights gathered from training thousands of agents.
  • Real-world case studies from global brands that leverage AI in their training and onboarding. 
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Why should you watch this webinar? 

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid working, a changing workforce and rising customer expectations, agents require a new level of support. Traditional training and onboarding are time-consuming and can leave agents feeling unprepared for their first day on the job. This often results in both negative customer and employee experiences and even avoidable levels of attrition.  

Join industry experts from Foundever and Zenarate as we share real-world examples of how CX leaders are countering these challenges. Learn how AI could transform your training and onboarding process — increasing the amount of “hands-on” practice simulations, ultimately improving time to competency, agent outcomes and team and customer experience. 

Learn with our expert speakers

001 Casey

Casey Denby  

VP of Sales, Zenarate 

Casey is an experienced global leader of Operations & Training organizations with a rich background in contact center operational success. Casey currently leads the Zenarate Sales Team, with a focus on empowering Customer Care organizations around the globe with a smarter coaching approach through AI Simulation Training.  

002 Jaie

Jaie Clark

CX Learning Services Product Owner, Foundever 

Jaie has been with Foundever since 2009 and has worked in Learning & Development since 2010.  She has worked with local training teams and in instructional design for most of her career.  She currently works with a global team supporting Foundever learning products.

003 Martin

Martin Wilkinson-Brown 

CMO, Foundever

Martin leads the Global Marketing and Communications team to drive marketing strategies, enhance Foundever's go-to-market offerings and provide innovative customer experience management solutions. 

Before becoming CMO, Martin held numerous roles within the company since joining over 21 years ago.