---
title: "AI-powered agent training: Unlocking impact for customer service leaders"
description: "Watch on demand: AI-powered agent training: Unlocking impact for customer service leaders."
image: https://cx.foundever.com/hubfs/Zenarate%20Webinar%20-%20AI%20powered%20agent%20training%2001.jpg
---

[![Logo-Foundever-Color-RVB-registered](https://cx.foundever.com/hs-fs/hubfs/Foundever%20Logos/Logo-Foundever-Color-RVB-registered.png?width=260&height=49&name=Logo-Foundever-Color-RVB-registered.png "Logo-Foundever-Color-RVB-registered")](https://www.foundever.com)

Watch on Demand

**AI-powered agent training:**   
**Unlocking impact for customer service leaders**

![Foundever x Zenarate v2](https://cx.foundever.com/hs-fs/hubfs/Foundever%20x%20Zenarate%20v2.png?width=186&height=67&name=Foundever%20x%20Zenarate%20v2.png)

Key topics explored:

- How AI agent training improves key performance metrics at scale.
- How to coach hundreds of agents without added complexity.
- Discover real examples of successful AI launches and global adoption.

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![wes-hicks-4-EeTnaC1S4-unsplash](https://cx.foundever.com/hs-fs/hubfs/wes-hicks-4-EeTnaC1S4-unsplash.jpg?width=2000&height=1333&name=wes-hicks-4-EeTnaC1S4-unsplash.jpg "wes-hicks-4-EeTnaC1S4-unsplash")

### Why you should tune in

- Discover how AI helps support agents navigate complex tools, hybrid work, and rising customer expectations.
- Learn how to reduce onboarding time and improve agent confidence through hands-on simulations.
- Understand how CX leaders are using AI to reduce attrition and elevate customer and EX.

## Learn with our Expert Speakers

![001 Casey](https://cx.foundever.com/hs-fs/hubfs/001%20Casey.jpg?width=500&height=500&name=001%20Casey.jpg "001 Casey")

#### Casey Denby  

**VP of Sales, Zenarate **

Casey is an experienced global leader of Operations & Training organizations with a rich background in contact center operational success. Casey currently leads the Zenarate Sales Team, with a focus on empowering Customer Care organizations around the globe with a smarter coaching approach through AI Simulation Training.  

![002 Jaie](https://cx.foundever.com/hs-fs/hubfs/002%20Jaie.jpg?width=500&height=500&name=002%20Jaie.jpg "002 Jaie")

#### Jaie Clark

**CX Learning Services Product Owner, Foundever** 

Jaie has been with Foundever since 2009 and has worked in Learning & Development since 2010.  She has worked with local training teams and in instructional design for most of her career.  She currently works with a global team supporting Foundever learning products.

![003 Martin](https://cx.foundever.com/hs-fs/hubfs/003%20Martin.jpg?width=500&height=500&name=003%20Martin.jpg "003 Martin")

#### Martin Wilkinson-Brown 

**CMO, Foundever**

Martin leads the Global Marketing and Communications team to drive marketing strategies, enhance Foundever's go-to-market offerings and provide innovative customer experience management solutions. Before becoming CMO, Martin held numerous roles within the company since joining over 21 years ago. 

[![Logo-Foundever-White-RVB-registered 1](https://cx.foundever.com/hs-fs/hubfs/Logo-Foundever-White-RVB-registered%201.png?width=200&height=37&name=Logo-Foundever-White-RVB-registered%201.png "Logo-Foundever-White-RVB-registered 1")](https://www.foundever.com)

### Create connection. Value conversation.

<https://www.facebook.com/foundever.usa/> <https://twitter.com/foundeverglobal?lang=en> <https://www.instagram.com/foundever_life/> <https://www.linkedin.com/company/foundever/> <https://www.youtube.com/@foundever_life>

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