CCW 2026

CCWelcome Night by Foundever!

Wo die echten Gespräche beginnen.

Die CCWelcome Night by Foundever ist mehr als nur der Startschuss der CCW – sie ist der Treffpunkt für inspirierenden Austausch und wertvolles Networking.
 
Direkt gegenüber vom Estrel Hotel begrüßen wir sie mit Signature-Drinks, Premium Fingerfood und einer kuratierten Gästeliste, die Gespräche auf Augenhöhe garantiert. 

Hier beginnt Ihr Messeerfolg.
 
Wichtig: Die Gästeliste ist kuratiert und die Plätze sind limitiert. Sie erhalten in wenigen Tagen eine Bestätigung oder Wartelisten-Info.

CCW 2025

Willkommen bei Foundever! 

Der Kundenserviceanbieter für ambitionierte Brands

Exklusive Einblicke in unsere innovativen CX Lösungen – direkt gegenüber der CCW in Berlin
 
Wir laden Sie herzlich ein, hinter die Kulissen unserer modernen Arbeitswelt zu blicken. In unserem neuen Berliner HQ erleben Sie, wie wir mit innovativen Technologien und smarten Strategien außergewöhnliche Kundenerlebnisse schaffen.
 
CCW-Woche: Ihr Zugang zu allem, was Foundever zu bieten hat
 
Anlässlich der CCW-Woche öffnen wir unsere Türen für eine besondere Preview – nur wenige Gehminuten vom Estrel entfernt. Nutzen Sie diese einmalige Gelegenheit, unsere neuesten KI-Demos live zu erleben und sich in entspannter Atmosphäre mit anderen CX-Expert:innen und unserem Team auszutauschen – bei Champagner und Snacks.
 
Da die Plätze aufgrund des exklusiven Charakters der Veranstaltung begrenzt sind, empfehlen wir eine frühzeitige Anmeldung, um Ihre Teilnahme zu sichern.

Zeichenfläche 1

Meet customers where they are

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Event Details

23. Februar 2026, 19.30 Uhr

Foundever Deutschland Headquarter
SHED-Gebäude am Neuköllner Schifffahrtskanal
Sonnenallee 221 D 

Event details

25. & 26. Februar 2025 (10:00 – 18:00 Uhr)
27. Februar 2025 (10:00 – 14:00 Uhr)

Foundever Deutschland Headquarter
SHED-Gebäude am Neuköllner Schifffahrtskanal
Sonnenallee 221 D 

Exklusive Demos

AI für multilingualen Kundenservice

AI in Schulung und Weiterbildung

Analytics gestützter Agent Copilot 

Icône GenAI 2

Wann?

25. & 26. Februar 2025 (10:00 – 18:00 Uhr)
27. Februar 2025 (10:00 – 14:00 Uhr)

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Wo?

Foundever Deutschland Headquarter
SHED-Gebäude am Neuköllner Schifffahrtskanal
Sonnenallee 221 D

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Testimonial

A extraordinary adventure

“Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience.”

Molly Roberts - Cxperts, Lisbon.

Testimonial

A extraordinary adventure

“Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience.”

Molly Roberts - Cxperts, Lisbon.

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I would add a blue title

 

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. 

image (4)

John Travolta

CTO of Client Company

I would add a blue title

 

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. 

image (4)

John Travolta

CTO of Client Company

I would add a blue title

 

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. 

image (4)

John Travolta

CTO of Client Company

I would add a blue title

 

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. 

image (4)

John Travolta

CTO of Client Company

I would add a blue title

 

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. 

image (4)

John Travolta

CTO of Client Company

I would add a blue title

 

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. 

image (4)

John Travolta

CTO of Client Company

A extraordinary adventure

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience.

image (4)

Molly Roberts

Cxperts, Lisbon.

A extraordinary adventure

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience.

image (4)

Molly Roberts

Cxperts, Lisbon.

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We are foundever

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.


Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. 

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We are foundever

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.


Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. 

+60

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35

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Label

Unique as your customers

Delight customers with personalised support across your mobile, web or social apps. Sunshine gives developers everything they need to create bespoke, interactive experiences.

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Designed for agility

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Open and flexible

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Personalisation, simplified

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Create experiences

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Designed for agility

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Icon-Artificial intelligence

Open and flexible

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Personalisation, simplified

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Icon-Artificial intelligence

Create experiences

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Unified platform

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Lower total cost

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Simple set-up

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Unified platform

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Icon-Artificial intelligence

Lower total cost

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Simple set-up

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Features

iCoach product

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Unified platform

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Simple set-up

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Lower total cost

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Sell Enterprise

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Features

iCoach product

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Unified platform

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Icon-Artificial intelligence

Simple set-up

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Lower total cost

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Icon-Artificial intelligence

Sell Enterprise

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Label

Product shots

Delight customers with personalised support across your mobile, web or social apps. Sunshine gives developers everything they need to create bespoke, interactive experiences.

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Our values

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Agent exchange solutions

Creativity

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Agent exchange solutions

Commitment

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Agent exchange solutions

Connection

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Philipp transparent verlauf

Philipp Brockmann

Business Development Director

Foto_Jürgen_CCWpng

Jürgen Wachter

Business Development Director

Marcel transparanet

Marcel Strauch

Senior Inside Sales Manager

Über Foundever

Foundever ist einer der weltweit größten Anbieter für Business Process Outsourcing (BPO) und Customer Experience (CX) Lösungen. Als größter privat geführter BPO-Anbieter weltweit verbinden wir globale Skalierbarkeit mit einem agilen Ansatz.

Mit 150.000 Mitarbeitenden in über 45 Ländern – darunter mehr als 5.000 in Deutschland – betreuen wir täglich über 9 Millionen Kundenkontakte in über 60 Sprachen für über 800 führende Marken weltweit. Durch innovative Technologien und einen menschenzentrierten CX-Ansatz helfen wir Unternehmen, ihre Kundenbindung zu stärken und in einem sich stetig wandelnden Markt wettbewerbsfähig zu bleiben.

Mit tiefem Kundenverständnis und modernster Technologie schaffen wir nahtlose, bedeutsame Kundenerlebnisse – überall auf der Welt.

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Noch Fragen?

Schreiben Sie uns gerne eine E-Mail!

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Noch Fragen?

Schreiben Sie uns gerne eine E-Mail!

Ready to grow?

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Ready to grow?

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Ready to grow?

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Ready to grow?

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Ready to grow?

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Ready to grow?

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Ready to grow?

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They trust Foundever

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They trust Foundever

Landscape
Swapstack
Landscape
Swapstack

Support

FAQs

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What is your question?

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What is your question?

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Discover our case studies

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An open book which displays texts related to Generative AI strategies
client care

Atención al cliente

Adquisición
Consultas/facturación
Devoluciones y reembolsos
Cesta de la compra
Programas de retención y fidelidad
Alquileres
Resolución de quejas/problemas
Soporte por chat y correo electrónico
Asistencia pre- y postventa

idea

Programas de vente

Venta telefónica B2C y B2B
Venta telefónica saliente
Recuperación y retención
Venta cruzada y venta adicional
Soporte por chat y correo electrónico
Soporte técnico

Additionnal options idea

Servicios adicionales

Cobros
Pagos
Comercio electrónico
Procesamiento de artículos

scale

Adapt to peaks with
flexibility and agility

Create resilient customer operations. Fast set up with minimal costs, tech-enabled flexibility, and precisely-timed delivery.

multilingual

Multilingual workforce
in 45+ languages

Leverage our global capacity and local expertise.
Address customer peaks with optimal personnel
augmenting with optimized technology.

scale

Adapt to peaks with flexibility and agility

Create resilient customer operations. Fast set up with minimal costs, tech-enabled flexibility, and precisely-timed delivery.

multilingual

Multilingual workforce in 45+ languages

Leverage our global capacity and local expertise. Address customer peaks with optimal personnel augmenting with optimized technology.

Navegando la disrupción con estrategias de IA Generativa 

Descárgalo ahora para descubrir como integrar la IA generativa en tu estrategia de CX.
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Navegando la disrupción con estrategias de IA Generativa 

Descárgalo ahora para descubrir como integrar la IA generativa en tu estrategia de CX.