Watch on Demand

AI-powered agent training:
Unlocking impact for customer service leaders

Foundever x Zenarate v2

Key topics explored:

  • How AI agent training improves key performance metrics at scale.

  • How to coach hundreds of agents without added complexity.

  • Discover real examples of successful AI launches and global adoption.

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Why you should tune in

  • Discover how AI helps support agents navigate complex tools, hybrid work, and rising customer expectations.
  • Learn how to reduce onboarding time and improve agent confidence through hands-on simulations.
  • Understand how CX leaders are using AI to reduce attrition and elevate customer and EX.

Learn with our Expert Speakers

001 Casey

Casey Denby  

VP of Sales, Zenarate 

Casey is an experienced global leader of Operations & Training organizations with a rich background in contact center operational success. Casey currently leads the Zenarate Sales Team, with a focus on empowering Customer Care organizations around the globe with a smarter coaching approach through AI Simulation Training.  

002 Jaie

Jaie Clark

CX Learning Services Product Owner, Foundever 

Jaie has been with Foundever since 2009 and has worked in Learning & Development since 2010.  She has worked with local training teams and in instructional design for most of her career.  She currently works with a global team supporting Foundever learning products.

003 Martin

Martin Wilkinson-Brown 

CMO, Foundever

Martin leads the Global Marketing and Communications team to drive marketing strategies, enhance Foundever's go-to-market offerings and provide innovative customer experience management solutions. Before becoming CMO, Martin held numerous roles within the company since joining over 21 years ago.