Insights | Report
Foundever® named ‘Company of the Year’ in Europe
Frost & Sullivan’s ‘Company of the Year’ award recognizes industry best practices for the market participant that exemplifies visionary innovation, market-leading performance and unmatched customer care.
This year, Foundever® is honored to accept the award after a rigorous analytical process among multiple nominees!
Insights | Report
Foundever® named ‘Company of the Year’
Frost & Sullivan’s ‘Company of the Year’ award recognizes industry best practices for the market participant that exemplifies visionary innovation, market-leading performance and unmatched customer care.
This year, Foundever® is honored to accept the award after a rigorous analytical process among multiple nominees!
Award criteria
Best practices criteria for world-class performance...
The process involves a detailed evaluation of best practices criteria across two dimensions for each nominated category. Foundever excels in many criteria in the customer experience management space.
Award criteria
Best practices criteria for world-class performance...
Frost & Sullivan’s award celebrates the visionary innovation, market leadership and dedication shown by Foundever to delivering superior customer experiences.
The process involves a detailed evaluation of best practices criteria across two dimensions for each nominated category. Foundever excels in many criteria in the customer experience management space.
Visionary innovation and performance
- Addressing unmet needs
- Visionary scenarios through mega trends
- Implementation of best practices
- Leadership focus
- Financial performance
Customer impact
- Price/performance value
- Customer purchase experience
- Customer ownership experience
- Customer service experience
- Brand equity
Visionary innovation and performance
- Addressing unmet needs
- Visionary scenarios through mega trends
- Implementation of best practices
- Leadership focus
- Financial performance
Customer impact
- Price/performance value
- Customer purchase experience
- Customer ownership experience
- Customer service experience
- Brand equity
Recognized Excellence
At Foundever, we are proud and honored to accept this award and be specifically recognized for our…
Recognized Excellence
At Foundever, we are proud and honored to accept this award and be specifically recognized for our…
AI-driven excellence in customer experience management:
Foundever uses sophisticated AI chatbots and automation tools to enhance customer interactions, providing quick, accurate responses while freeing human agents to handle more complex and personalized tasks.
Robust framework and operational efficiency
Foundever ensures seamless service delivery and maintains balanced revenue distribution across many sectors. The company mitigates risk by avoiding over-reliance on a single client or vertical.
Diverse client portfolio and extensive experience in the BPO industry
Foundever showcases its versatility and expertise via its commitment to investing in AI and GenAI; for example, positioning itself as a leader in the technological revolution.
Continuous improvement, customer success and account management expertise
Foundever consistently drives positive outcomes by understanding complex customer challenges and implementing AI solutions tailored to diverse client needs.
Strong
employee
experience
Foundever is committed to fostering strong connectivity and collaboration within its workforce by ensuring strong internal communication, listening to employee needs and then acting to improve and evolve.
AI-driven excellence in customer experience management:
Foundever uses sophisticated AI chatbots and automation tools to enhance customer interactions, providing quick, accurate responses while freeing human agents to handle more complex and personalized tasks.
Robust framework and operational efficiency
Foundever ensures seamless service delivery and maintains balanced revenue distribution across many sectors. The company mitigates risk by avoiding over-reliance on a single client or vertical.
Diverse client portfolio and extensive experience in the BPO industry
Foundever showcases its versatility and expertise via its commitment to investing in AI and GenAI; for example, positioning itself as a leader in the technological revolution.
Continuous improvement, customer success and account management expertise
Foundever consistently drives positive outcomes by understanding complex customer challenges and implementing AI solutions tailored to diverse client needs.
Strong
employee
experience
Foundever is committed to fostering strong connectivity and collaboration within its workforce by ensuring strong internal communication, listening to employee needs and then acting to improve and evolve.
