Insights | Report

Foundever® named ‘Company of the Year’ in Europe

Frost & Sullivan’s ‘Company of the Year’ award recognizes industry best practices for the market participant that exemplifies visionary innovation, market-leading performance and unmatched customer care. 

This year, Foundever® is honored to accept the award after a rigorous analytical process among multiple nominees!

Cover White paper frost sullivan-2

Insights | Report

Foundever® named ‘Company of the Year’

Cover White paper frost sullivan-2

Frost & Sullivan’s ‘Company of the Year’ award recognizes industry best practices for the market participant that exemplifies visionary innovation, market-leading performance and unmatched customer care.

This year, Foundever® is honored to accept the award after a rigorous analytical process among multiple nominees!

Award criteria

Best practices criteria for world-class performance...

Frost & Sullivan’s award celebrates the visionary innovation, market leadership and dedication shown by Foundever to delivering superior customer experiences.

The process involves a detailed evaluation of best practices criteria across two dimensions for each nominated category. Foundever excels in many criteria in the customer experience management space.

Award criteria

Best practices criteria for world-class performance...

Frost & Sullivan’s award celebrates the visionary innovation, market leadership and dedication shown by Foundever to delivering superior customer experiences.

The process involves a detailed evaluation of best practices criteria across two dimensions for each nominated category. Foundever excels in many criteria in the customer experience management space.

Visionary innovation and performance

  • Addressing unmet needs
  • Visionary scenarios through mega trends
  • Implementation of best practices
  • Leadership focus
  • Financial performance
Innovation & performance 2
Innovation & performance-min

Customer impact

  • Price/performance value
  • Customer purchase experience
  • Customer ownership experience
  • Customer service experience
  • Brand equity

Visionary innovation and performance

  • Addressing unmet needs
  • Visionary scenarios through mega trends
  • Implementation of best practices
  • Leadership focus
  • Financial performance
Innovation & performance 2

Customer impact

  • Price/performance value
  • Customer purchase experience
  • Customer ownership experience
  • Customer service experience
  • Brand equity
Innovation & performance-min

Recognized Excellence

At Foundever, we are proud and honored to accept this award and be specifically recognized for our…

Recognized Excellence

At Foundever, we are proud and honored to accept this award and be specifically recognized for our…

AI driven excellence

AI-driven excellence in customer experience management:

Foundever uses sophisticated AI chatbots and automation tools to enhance customer interactions, providing quick, accurate responses while freeing human agents to handle more complex and personalized tasks.

Robust framework

Robust framework and operational efficiency

Foundever ensures seamless service delivery and maintains balanced revenue distribution across many sectors. The company mitigates risk by avoiding over-reliance on a single client or vertical.

Diverse client portfolio

Diverse client portfolio and extensive experience in the BPO industry

Foundever showcases its versatility and expertise via its commitment to investing in AI and GenAI; for example, positioning itself as a leader in the technological revolution.

Customer success

Continuous improvement, customer success and account management expertise

Foundever consistently drives positive outcomes by understanding complex customer challenges and implementing AI solutions tailored to diverse client needs.

Strong employee experience

Strong
employee
experience

Foundever is committed to fostering strong connectivity and collaboration within its workforce by ensuring strong internal communication, listening to employee needs and then acting to improve and evolve.

AI driven excellence

AI-driven excellence in customer experience management:

Foundever uses sophisticated AI chatbots and automation tools to enhance customer interactions, providing quick, accurate responses while freeing human agents to handle more complex and personalized tasks.

Robust framework

Robust framework and operational efficiency

Foundever ensures seamless service delivery and maintains balanced revenue distribution across many sectors. The company mitigates risk by avoiding over-reliance on a single client or vertical.

Diverse client portfolio

Diverse client portfolio and extensive experience in the BPO industry

Foundever showcases its versatility and expertise via its commitment to investing in AI and GenAI; for example, positioning itself as a leader in the technological revolution.

Customer success

Continuous improvement, customer success and account management expertise

Foundever consistently drives positive outcomes by understanding complex customer challenges and implementing AI solutions tailored to diverse client needs.

Strong employee experience

Strong
employee
experience

Foundever is committed to fostering strong connectivity and collaboration within its workforce by ensuring strong internal communication, listening to employee needs and then acting to improve and evolve.

Download the report

These honors reflect the commitment of Foundever to advancing the CX industry through continuous innovation and excellence.
Frost & Sullivan Paper report small-min
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Download the report

These honors reflect the commitment of Foundever to advancing the CX industry through continuous innovation and excellence.
Frost & Sullivan Paper report small-min