Customer experience in South Africa

Join Foundever® + Everest Group for an engaging discussion on the role of CX in South Africa, why South Africa is an important destination in the BPO industry and what makes the employee experience so great.

Foundever® + Everest Group talk all things CX in South Africa

In this new discussion, featuring Nita Morgan, Country Manager South Africa at Foundever, and David Rickard, Partner at Everest Group, we dive into some key insights including…

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Why we chose Cape Town, South Africa for our new Foundever hub location

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Why South Africa has a rich opportunity for the BPO industry 

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What differentiates the employee experience in Foundever hubs

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The importance of safety and security in employee experience

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Why it’s critical to invest in employee development and career paths

Featuring

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Nita Morgan

Country Manager - South Africa

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Nita Morgane 500x450

Nita Morgan

Country Manager - South Africa

Logo-Foundever-Color-RVB-registered

David Rickard

Partner - Everest Group

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David Rickard
David Rickard

David Rickard

Partner - Everest Group

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New Foundever hub in Cape Town

In 2023, we shared some big news – Foundever opened its first contact center center in South Africa! Located in Cape Town, this exciting location supports our mission to provide digital-first CX solutions and additional English-language support for our growing client portfolio.

Learn more about our South African operations and the design concept for our new hub in Cape Town.

Watch the full video now

Got a question?

Drop us a message and we'll be in touch!

Got a question?

Drop us a message and we'll be soon un touch!