INSIGHTS | REPORT

Everest Group names Foundever a Global Leader in 2023 PEAK Matrix® Assessment

Foundever has been recognized by Everest Group as a Global Leader in the Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2023.  

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In this report

Everest Group’s PEAK Matrix® is a framework to assess the relative market impact, vision and capability of service providers. 

  • Everest Group’s research methodology and scope 
  • Characteristics of Leaders in the CXM Services PEAK Matrix®
  • Everest Group’s assessment of Foundever in both market impact and vision and capability
  • Foundever strengths
  • What buyers cited regarding Foundever
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Key takeaways from the report

  • As a leading global CXM provider, Foundever has created a global network of centers of excellence (CoE) focused on various areas such as intelligent AI, automation, analytics, data science, CX learning and digital CX.
  • Foundever caters to clients globally and has developed +25 multilingual hubs across the globe, offering customer care in +60 languages.
  • Its dedication to Corporate Social Responsibility (CSR) is based on honesty, decency and ethics in all facets of company and activities. 
  • The company developed its extensive employee engagement framework, My Associate Experience (MAX), along with proprietary service offerings to improve operational efficiency, including using the metaverse as an immersive channel for customer experience both internally and for clients.
  • Foundever has established an extensive network of partnerships with leading technology providers in the areas of conversational Al, collaboration platforms and transcription technology; buyers acknowledge the geographic flexibility, ease of doing business, domain expertise, innovation and relationship management of the organization. 

Download Foundever - Everest Group - Customer Experience Management (CXM) Services PEAK Matrix Assessment 2023 – Global