Insights | Report
Foundever® recognized as Global Customer Experience Management Leader
The Everest Group PEAK Matrix® assesses the relative market impact, vision and capability of service providers. Through detailed evaluations of service providers, companies are awarded three classification categories: Leaders, Major Contenders and Aspirants.
Leaders demonstrate exceptional innovation and transition management in their engagements while enhancing technological capabilities through proprietary solutions, partnerships or acquisition.
Insights | Report
Foundever® recognized as Global Customer Experience Management Leader
The Everest Group PEAK Matrix® assesses the relative market impact, vision and capability of service providers. Through detailed evaluations of service providers, companies are awarded three classification categories: Leaders, Major Contenders and Aspirants.
Leaders demonstrate exceptional innovation and transition management in their engagements while enhancing technological capabilities through proprietary solutions, partnerships or acquisition.
Everest Group Customer Experience Management Services PEAK Matrix® Assessment 2025 - Global
Everest Group PEAK Matrix®
Everest Group notes that Leaders must show exceptional innovation and transition management in their engagements while enhancing technological capabilities through proprietary solutions, partnerships or acquisitions.
Foundever has been recognized as a Global Leader for its:
- Growth through a strategic blend of organic expansion and targeted acquisitions
- Expertise in implementing technology solutions across themes such as gen AI, automation, workforce management, language translation, and accent localization
- Diversification of coverage to adjacent areas such as Trust & Safety (T&S), marketing services, and interactive experience services
- Embarking on strategic efforts like providing more innovative delivery models, implementing outcome-based pricing models, and forging deeper partnerships with leading technology vendors for emerging technologies
Everest Group PEAK Matrix®
Everest Group notes that leaders must show exceptional innovation and transition management in their engagements while enhancing technological capabilities through proprietary solutions, partnerships or acquisitions.
Foundever has been recognized as a Global Leader for its:
- Growth through a strategic blend of organic expansion and targeted acquisitions
- Expertise in implementing technology solutions across themes such as gen AI, automation, workforce management, language translation, and accent localization
- Diversification of coverage to adjacent areas such as Trust & Safety (T&S), marketing services, and interactive experience services
- Embarking on strategic efforts like providing more innovative delivery models, implementing outcome-based pricing models, and forging deeper partnerships with leading technology vendors for emerging technologies
Everest Group PEAK Matrix® Assessment 2025
The assessment is based on Everest Group’s annual RFI process for the calendar year 2025, interactions with leading CXM services providers, client reference checks and an ongoing analysis of the CXM services market.
“Foundever has been recognized as a Leader in Everest Group’s Customer Experience Management (CXM) PEAK Matrix® Assessment 2025 – Global, driven by its strong global delivery network, diversified client portfolio, and continued innovation in AI-enabled CX solutions. Its AI-powered tech stack includes next-gen AI and automation tools such as EverAssist, Ever GPT, and AI Agent Foundry, which empower CX teams to deliver intelligent and scalable customer engagements. Foundever’s broad vertical expertise, combined with a strong focus on service quality, relationship management, and adaptability, reinforces its position as a trusted global CX transformation partner.”
David Rickard
Partner - Everest Group
Everest Group PEAK Matrix® Assessment 2025
The assessment is based on Everest Group’s annual RFI process for the calendar year 2025, interactions with leading CXM services providers, client reference checks and an ongoing analysis of the CXM services market.
"Foundever has been recognized as a Leader in Everest Group’s Customer Experience Management (CXM) PEAK Matrix® Assessment 2025 – Global, driven by its strong global delivery network, diversified client portfolio, and continued innovation in AI-enabled CX solutions. Its AI-powered tech stack includes next-gen AI and automation tools such as EverAssist, Ever GPT, and AI Agent Foundry, which empower CX teams to deliver intelligent and scalable customer engagements. Foundever’s broad vertical expertise, combined with a strong focus on service quality, relationship management, and adaptability, reinforces its position as a trusted global CX transformation partner."
David Rickard
Partner - Everest Group
Key highlights
Noted in the Everest Group report, Foundever provides:
Key highlights
Noted in the Everest Group report, Foundever provides:
Global reach
Delivers CX services across the Americas, EMEA, and APAC, serving diverse industries.
Extensive talent network
160,000+ professionals in a worldwide CX delivery network, expanding into new regions.
Unified AI-powered tech stack
Equips teams with integrated AI and automation tools for enhanced productivity.
Comprehensive solutions
Supports both B2B and B2C needs, including sales, customer service, tech support and analytics.
Flexible & scalable partnerships
Serves clients from startups to global enterprises, adapting to varied growth stages.
Service quality & relationship management
Recognized for high service standards, strong client relationships and adaptability.
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