Insights | Report
Foundever® recognized as Customer Experience Management leader
Everest Group’s PEAK Matrix® takes a deep dive into the relative market impact, vision and capability of customer experience management (CXM) service providers.
After analyzing 43 different CX providers, the report generated and categorized them under three groups: Leaders, Major Contenders and Aspirants.
Insights | Report
Foundever® recognized as Customer Experience Management leader
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Everest Group’s PEAK Matrix® takes a deep dive into the relative market impact, vision and capability of customer experience management (CXM) service providers. After analyzing 43 different CX providers, the report generated and categorized them under three groups: Leaders, Major Contenders and Aspirants.
Everest Group PEAK Matrix®
Everest Group notes that leaders must show exceptional innovation and transition management in their engagements while enhancing technological capabilities through proprietary solutions, partnerships or acquisitions.
Foundever has been recognized as a Leader across the Americas for its:
- Expansion of client portfolios in 2023, in both organic and inorganic growth.
- Growth of presence in new geographies and boasting strong language capabilities.
- Adoption of GenAI, investing in key strategic technology partnerships to deliver targeted solutions and proprietary tools.
- Establishment of Centers of Excellence to enhance digital tool library.
- Focus on digital transformation, process innovation, talent management and customer relationships, which supports overall strength and leadership.
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Everest Group PEAK Matrix®
Everest Group notes that leaders must show exceptional innovation and transition management in their engagements while enhancing technological capabilities through proprietary solutions, partnerships or acquisitions.
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Foundever has been recognized as a Leader across the Americas for its:
- Expansion of client portfolios in 2023, in both organic and inorganic growth.
- Growth of presence in new geographies and boasting strong language capabilities.
- Adoption of GenAI, investing in key strategic technology partnerships to deliver targeted solutions and proprietary tools.
- Establishment of Centers of Excellence to enhance digital tool library.
- Focus on digital transformation, process innovation, talent management and customer relationships, which supports overall strength and leadership.
Everest Group PEAK Matrix® Assessment 2024
The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading CXM services providers, client reference checks and an ongoing analysis of the CXM services market.
« Foundever has built a network of Centers of Excellence and experience labs, dedicated to pioneering and delivering cutting-edge digital tools and solutions in key customer experience areas. It has created a suite of proprietary CX tools and AI technologies, such as OneSource and EverGPT, catering to a diverse range of clients in the region that compliment Foundever for its ease of doing business, strong multilingual capabilities, and consistency in delivery.
This has contributed to Foundever being positioned as a Leader in Everest Group's Customer Experience Management (CXM) Americas– PEAK Matrix® Assessment 2024. »
David Rickard
Partner - Everest Group
Everest Group PEAK Matrix® Assessment 2024
The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading CXM services providers, client reference checks and an ongoing analysis of the CXM services market.
« Foundever has built a network of Centers of Excellence and experience labs, dedicated to pioneering and delivering cutting-edge digital tools and solutions in key customer experience areas. It has created a suite of proprietary CX tools and AI technologies, such as OneSource and EverGPT, catering to a diverse range of clients in the region that compliment Foundever for its ease of doing business, strong multilingual capabilities, and consistency in delivery. This has contributed to Foundever being positioned as a Leader in Everest Group's Customer Experience Management (CXM) Americas– PEAK Matrix® Assessment 2024. »
David Rickard
Partner - Everest Group
Everest Group Customer Experience Management Services PEAK Matrix® Assessment 2024 - Americas
Assessment for Intelcia excludes service provider inputs and is based on Everest Group's propietary Transaction Intelligence (TI) database, provider public disciosures, and Everest Group's interactions with buyers Source: Everest Group (2024).
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Key highlights
Noted in the Everest Group report, Foundever:
Key highlights
Noted in the Everest Group report, Foundever:
CX Provider
Is considered a leading CX provider in the Americas.
Range of solutions
Offers a comprehensive range of solutions across the customer life cycle.
Investment in strategy
Invests in strategic CX partnerships that fuel its AI efforts.
Strong initiatives
Has a variety of strong environmental, social and governance initiatives.
Diversified shoring mix
Offers services in multiple languages by leveraging a well-diversified shoring mix.
Global network
Has established a global network of COEs and experience labs in areas like RPA, analytics, data science and agent training.
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