Foundever™ named Leader in ISG Provider Lens™ 2023 Global Quadrant Report

Information Services Group (ISG) named Foundever the Global Leader for both Intelligent CX (AI & Analytics) and Social Media Services and a continued Global Leader for Digital Operations and Hybrid Working Solutions in its annual ISG Provider Lens™ Customer Experience Services Global Quadrant Report.  


In This Report

Published in September 2023, this report compares provider strengths, challenges and competitive differentiators for 32 contact service providers.

  • ISG’s study sought to understand enterprise requirements and provider capabilities to meet their demands 

  • Classification of the ISG Provider Lens™ quadrants: Leader, Product & Market Challenger and Contender; Rising Stars are classifications for vendors have promising portfolios or the market experience to become a Leader 

  • These reports provide an important decision-making basis for positioning, key relationships and go-to-market consideration

Key takeaways from the report

Foundever has a strong legacy of offering solutions in this space and proven expertise in delivering value with AI and analytics solutions.

Foundever is recognized as a trusted leader in the CX field and for its integrated and innovative AI-driven solutions that provide seamless CX. The organization uses advanced analytics to extract valuable insights from customer data and other relevant sources. Its CX solutions and expertise are geared to support +9 million conversations every day in more than 60 languages. Foundever is the Global Leader in Intelligent CX (AI & Analytics) for the fourth consecutive year.

The social media expertise, analytics solutions and number of implementations for clients of Foundever speak highly of its leader position in this space.

Foundever provides a personalized, end-to-end solution that transforms clients’ social media presence into a powerful support channel for business. Foundever utilizes social listening tools and analytics to track online conversations, trends and sentiments related to a brand. With its broad social media service portfolio, the company manages millions of social media interactions, helping brands to manage their reputation and performance as well as community management. Foundever is equipped to handle large-scale social media projects and offers effective monitoring strategies and insights. Foundever is the Global Leader in the Social Media CX Services quadrant for the third consecutive year.

The people-first approach of Foundever has enabled it to develop a comprehensive ecosystem of solutions to support hybrid work, and it continues to strengthen its programs to support hybrid workforces.

Foundever has built an agile framework that addresses traditional and hybrid working models. More than 57% of its global workforce is working from home today and with over 20 years of experience in delivering virtual/at-home solutions, the company made a swift transition to the virtual model during the pandemic. It has built on this expertise and its virtual platforms through ongoing investments and developed a hybrid model that combines flexibility, scalability and security with an engaging culture. Foundever is a continued Leader in the Hybrid Working Solutions quadrant.

Foundever is a market Leader for its scale, talent, innovation and mature digital portfolio.

Foundever™ is committed to delivering CX through its innovative solutions, technologies and expertise and strives to provide a seamless experience to its customers in CX delivery. It supports more than 60 languages and over nine million customer conversations, every day, across 45 countries. Foundever is a continued Leader in the Digital Operations quadrant.

Download Foundever - ISG Provider Lens™ Customer Experience Services Quadrant Report – Global - 2023