Transforming E-commerce with AI: Real-world strategies for fueling growth and efficiency
In this webinar, you will discover:
- Latest trends and eye-opening stats on the use of AI in customer service
- How conversational AI is impacting E-commerce and how generative AI is taking CX to new heights
- Quick wins and practical insights on how to leverage AI to drive E-commerce growth and efficiency
Watch the webinar here!

Why should you watch this webinar?
E-commerce experiences today often lack the personalization and convenience that customers expect. Many online retailers struggle to provide tailored product recommendations, relevant promotions, and responsive customer support, leading to low customer loyalty and high cart abandonment rates. Many leading retail brands are countering these problems with AI-based chatbots and voice bots to deliver a more engaging shopping experience.
With industry experts from Foundever and Cognigy, we will discuss how AI can help transform E-commerce operations — to reduce costs, increase revenue, and see the fastest time-to-value
Join our expert speakers
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Lucia Andrade
CX Digital AmeriPac Delivery & Global SME Director, Foundever
As an experienced leader, Lucia helped build and evolve Foundever's CX Digital solutions through Conversational AI, Social Media, and Self-Service. As a lead digital product expert, she also manages Ameripac Delivery for global top brands.
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Jarrod Davis
Product Marketing, Cognigy
In Product Marketing, Jarrod focuses on the technology side of customer service, particularly around knowledge management, AI and conversational service to build the next generation of contact centers. He’s a regular contributor to ICMI and Customer Think.