On-Demand Webinar

An Automation Fabric for Your Contact Center 

Featuring Forrester (2)

 

Key Takeaways

  • Discover how you can multiply the impact of RPA, unstructured data analytics and conversational AI by incorporating them into an integrated automation framework - a fabric – in your contact center operations

  • Understand which essential quick wins you should target to best impact your business’ topline growth with cost savings, increased revenue, customer experience solutions and employee experience improvements

 

Watch On-Demand

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Why should you watch this webinar?

Automation technologies such as RPA, unstructured data analytics and conversational AI are redefining the value and impact of the contact center.   

Yet customer service and CX leaders today struggle to make sense of these technologies and make them function together within an integrated automation framework - a fabric - that multiplies the impact of individual technologies.  

In this webinar, you'll learn how you can integrate an automation fabric into your contact center operations, together transforming them into a lean.

 

Speakers

Join our expert speakers to learn how you can turn automation to your advantage.

Leslie-Joseph, Principal Analyst

Guest Speaker: Leslie Joseph

Principal Analyst, Forrester

Leslie’s research helps CIOs and technology leaders prepare for the disruptive effects and opportunities ensuing from the advent of hybrid man-machine workforces, automation technologies, and the evolving nature of work.

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Richard Mitchell

Head of CX Technology, Foundever

Richard is an experienced leader focused on the move to next-generation contact centers. He drives the strategy for customer and employee experience platforms, across all operational touchpoints and the digital transformation journey.

Martin Wilkinson Brown_CMO_Foundever

Martin Wilkinson-Brown

CMO, Foundever

As Chief Marketing Officer for Foundever, Martin Wilkinson-Brown leads the Global Marketing and Communications team to drive marketing strategies, enhance the group’s go-to-market offerings and provide innovative customer experience management solutions..

Who should watch this webinar?

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Customer service and
contact center leaders

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Customer experience and
digital executives 

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Digital transformation, IT
and innovation leaders