Cost-effective customer support driven by Automotive BPO experts
Partner with Foundever to put the brakes on customer effort and accelerate CX in an evolving automotive market.
Navigate through change with industry expertise
Over the last few years, the automotive industry has faced massive inventory shortages coupled with soaring demand. To thrive in today's market, automotive contact center leaders must transform their operations from a cost center to a revenue center.
Foundever (formerly Sitel Group & SYKES) has a +40-year track record of supporting auto dealers, OEMs, transportation services and roadside assistance companies with high-performing, cost-effective BPO expertise.
Strategic rightshoring locations built to scale
Our global footprint offers +45 strategic delivery countries, providing scalable and flexible operations domestically, nearshore and offshore in Latin America, Europe, Asia Pacific and beyond.
With an unlimited agent capacity and hiring pool, your operations can scale and ramp efficiently from brick-and-mortar and work-from-home locations.
Our automotive support and service offerings
Automotive leaders rely on us to attract, satisfy and retain qualified customers through effective and scalable multichannel CX support across +60 languages.
Support services
- Concierge
- Customer care
- Roadside assistance
- OEMs
- Dealer support
- Complaint mgmt.
- Web services
- Back office
- Tech support
- Account change
Sales services
- Outbound telemarketing
- Outbound appointment setting
- Marketing campaigns
- Outbound insurance
- Sales
- Pre-sales assistance
- Lead generation
- Cross-sell/Upsell
Financial services
- Payment processing
- Loan servicing
- Payment handling
- Data entry & capture
- Bookkeeping
- Collections
- Loyalty clubs
- Warranty calls
Channels
- Voice
- Chat
- SMS/text
- Social media
- Self-service
- In-app support
Drive to digital seamlessly with CX tech
Our advanced CX tech includes conversational AI, FAQ, visual IVR and other self-service options that reduce the need for live agents and cut support costs without compromising your service quality.
By utilizing insight analytics, text mining, asynchronous messaging and cloud-based technology, we make it simple to increase customer satisfaction in every channel.
Accelerate CX in an evolving automotive landscape
Keep customers secure with financial services BPO expertise
Our deep expertise strengthened across +60 financial services brands, keeps services such as payment processing, collections, loan servicing and bookkeeping safe and compliant.
We promise to leverage the highest security standards and industry certifications to ensure the same service quality as today's Fortune 500 banks.
Top security certifications and industry compliance standards
PCI DSS
ISO 27001:2013 and
ISO 27002:2013
SOC Type 1 and
SOC Type 2
White glove service backed by empathy
Your customers want to feel seen and important, especially with today’s increasing prices, interest rates and luxury features. As a result, losing a qualified customer to bad service or backlogs is more costly than ever.
Foundever’s concierge-style services put customers at the center of the brand experience. Our world-class training programs and assessment tools focus on an agent’s ability to be attentive and empathetic, enabling them to:
Keep customers informed at all stages of your service process with regular and prompt responses
Ensure each interaction is professional and courteous to meet customers’ high brand standards
Deliver personalized attention to better understand customers’ needs, preferences and expectations