Formerly Sitel Group and SYKES

Meet Foundever

We're a BPO with decades of leadership in the customer experience industry, renowned for providing outstanding front-line customer service and back-office support for companies around the world.

 

 

Foundever

Global strength and scale

Our global team consists of 170K agents fluent in +60 languages working from +120 on-site and hybrid locations spanning 45 countries. With expertise in all industries and business stages, we deliver more than nine million customer experiences for +750 brands every single day.

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Advanced CX technology

With more than 40 years of honing our expertise and forging robust technology partnerships, we're well-equipped to empower brands with the latest CX technology and omnichannel capabilities. Our tech-agnostic team has a deep understanding of all solutions – especially AI, automation and analytics. They’re ready to integrate and evolve your CX tech environment for today and adapt for tomorrow.

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Universal operating standards

Our global PeakOS framework distills decades of operational expertise and global best practices into consistently impressive customer experiences, regardless of time or location. Our agents are carefully selected, trained for rapid speed to proficiency and supported in advancing professionally and growing personally

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Founder-led, ever-evolving

Although our entrepreneurial spirit drives our innovation, we stay grounded in our foundation of expertise. This gives us a profound understanding of what it means to be an innovative CX leader and partner. We’re able to adapt and operate efficiently at scale and drive real business outcomes for the brands we support.

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CCW market study: The contact center of 2030

By 2030, instant gratification won’t be enough. Tomorrow’s customers will expect more. We know this, and we’re prepared to deliver. Six years ahead of predictions, Foundever's contact centers are already efficient, agile and focused on the customer. 

Find out what your peers anticipate for 2030 and what you can do now to prepare. Download this market study to learn:  

  • How to balance operational efficiency without sacrificing customer satisfaction
  • Tips on investing in the right digital tools to enhance the agent experience   
  • The attributes needed to foster agent productivity in an evolving workplace
  • How to anticipate and meet customers’ needs before they ask

Join the Foundever revolution. Come experience the power of a global leader in CX that’s driven by a human-centric approach and fueled by an entrepreneurial spirit.