Sitel Group and SYKES are now Foundever
Foundever™ named Leader in ISG Provider Lens™ Customer Experience Services
Read the ISG Provider Lens Quadrant Report to learn why Foundever is a recognized Leader in Intelligent CX (AI & Analytics). Find out how we're setting new standards in the U.S. market, outpacing other BPOs and customer experience management companies.
Empower your CX strategy
Key takeaways from the report
This report compares 27 contact center providers' strengths, challenges and competitive differentiators in AI & analytics to help you select the right CX outsourcing partner. These findings highlight our leadership in Intelligent CX, including how Foundever:
- Deploys innovative AI-driven products, services and solutions to improve CX for clients.
- Leverages Smart Agent Assist to boost performance in high-volume, complex interactions.
- Utilizes analytics for insights on customer behavior that boosts engagement and revenue.
- Provides AI-powered learning modules that increase skill intake and productivity for agents.
