Sitel Group and SYKES are now Foundever

Foundever™ named Leader in ISG Provider Lens™ Customer Experience Services  

Read the ISG Provider Lens Quadrant Report to learn why Foundever is a recognized Leader in Intelligent CX (AI & Analytics). Find out how we're setting new standards in the U.S. market, outpacing other BPOs and customer experience management companies. 

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Empower your CX strategy

Key takeaways from the report

This report compares 27 contact center providers' strengths, challenges and competitive differentiators in AI & analytics to help you select the right CX outsourcing partner. These findings highlight our leadership in Intelligent CX, including how Foundever:

  • Deploys innovative AI-driven products, services and solutions to improve CX for clients.
  • Leverages Smart Agent Assist to boost performance in high-volume, complex interactions.
  • Utilizes analytics for insights on customer behavior that boosts engagement and revenue.
  • Provides AI-powered learning modules that increase skill intake and productivity for agents.
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