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Create value for policyholders with skilled agents and technology
An efficient insurance journey must focus on delivering relevant services to policyholders using the right digital tools, automation and personalization. This ebook explores six ways to build an actionable customer experience (CX) strategy that balances expert agents and digital technology to create value and connections with policyholders on their channel of choice.
Modernize your insurance CX
In this ebook, learn how to:
- Focus on hiring talented agents with strong technological, emotional and social skills
- Keep policyholder data safe with a proactive cybersecurity network and culture
- Adopt technology that can differentiate insurance products and value for policyholders
- Create personalized and powerful offers and programs tailored to policyholder lifestyles
- Use seamless omnichannel services to reach policyholders on their preferred channels