Conference

CX with a
Human Touch

13 June 2024

10 AM - 4 PM CET
Event Hall in Fabryka Norblina I Warsaw
This conference will be recorded, please check our conditions before registering.
Kwadratowa grafika na EC (5)-1
Kwadratowa grafika na EC (5)-1

Conference

CX with a
Human Touch

13 June 2024

10 AM - 4 PM CET
Event Hall in Fabryka Norblina I Warsaw
This conference will be recorded, please check our conditions before registering.

Foundever Poland

warszawa biuro3

As an integral part of a global leader in the CX industry, Foundever Poland has been contributing to the development of the BPO sector in Poland for two decades now.

With operational hubs in Warsaw and Gdańsk, and a diverse workforce of nearly 1600 professionals representing 80 nationalities and speaking 35 languages, Foundever is deeply devoted to furnishing comprehensive customer service solutions with leading-edge technologies to transform and redefine the future of the CX industry.

Leveraging extensive experience, a worldwide presence, and a steadfast commitment to client satisfaction, Foundever Poland has been delivering bespoke solutions to most-loved brands across various sectors in line with our mission statement – “We make things simple.”

Gain valuable knowledge, network with industry leaders, explore the future of AI in CX, and discover innovative strategies to enhance your CX approach.

Don’t miss out...

Who to expect?

doktor

Wiktor Doktór
CEO
Pro Progressio

la porte

Guillame Laporte
Chief AI Officer
Foundever

lopatk

Paweł Łopatka
VP of Sales Europe
Link Group

stanislawek

Michał Stanisławek
Founder & CEO
Utter.one

soares

Bruno Soares
Continuous Improvement Director
Foundever

ploki

Paweł Płocki
Managing Director
Trumpf Shared Services Center

Dominik Kalinowski

Dominik Kalinowski
Head of Outsourcing
Antal

Osiński

Rafał Glogier - Osiński
Chief Growth Officer
EWL Group

Szweda

Agnieszka Szweda
Key Expert in Investment Support Department
Polish Investment & Trade Agency

Wojciechowski

Piotr Wojciechowski
CEO & Founder
Fuzers

fintak

Robert Fintak
Founder
Hutchinson Institute

Thematic Tracks

Leveraging Generative AI for Customer Experience

Focusing on ROI and added value

Beyond Chatbots: Innovations in Digital Interactions

The role of technology in delivering personalized customer interactions at scale

The Human Element: Harmonising EX & CX.

How fostering positive employee experiences leads to meaningful customer relationships

Empowering CX Champions:

Nurturing Advocates Within Teams. Transforming organisational mindset for customer-centricity

Agenda

10:00

Opening speech

Monika Röhr-Lukasik, Regional Director Poland & Bulgaria, Foundever

10:10

Success of Poland's Transformation

Agnieszka Szweda, Key Expert in Investment Support Department, Polish Investment & Trade Agency

10:20

Leveraging Generative AI for Customer Experience, focusing on ROI and added value

Guillame Laporte, Chief AI Officer, Foundever 

11:00

Beyond Chatbots: Innovations in Digital Interactions. The role of technology in delivering personalized customer interactions at scale.

Paweł Łopatka, VP of Sales Europe, Link Group
Michał Stanisławek, Founder & CEO, Utter.one
Paweł Płocki, Managing Director, Trumpf Shared Services Center
Moderator: Wiktor Doktór, CEO, Pro Progressio

11:50

Coffee break

12:20

The Human Element: Harmonising EX & CX. How fostering positive employee experiences leads to meaningful customer relationships

Dominik Kalinowski, Head of Outsourcing, Antal 
Rafał Glogier - Osiński, Chief Growth Officer, EWL Group
Monika Roehr - Łukasik, Regional Director Poland & Bulgaria, Foundever
Moderator: Joanna Pszczółkowska, Regional Head Talent Operations Germany, The Netherlands & Türkiye, Foundever

13:10

Empowering CX Champions: Nurturing Advocates Within Teams. Transforming orgnisational mindset for customer-centricity

Piotr Wojciechowski, CEO & Founder, Fuzers
Robert Fintak, Founder, Hutchinson Institute
Bruno Soares, Continuous Improvement Director, Foundever
Moderator: Krzysztof Buczyński, Business Development Manager, Foundever

14:00

Lunch / Talks & Drinks

16:00

End of conference

10:00

Opening speech

Monika Röhr-Lukasik, Regional Director Poland & Bulgaria, Foundever

10:10

Authority's remarks

Monika Röhr-Lukasik, Regional Director Poland & Bulgaria, Foundever

10:20

Leveraging Generative AI for Customer Experience, focusing on ROI and added value

Guillame Laporte, Chief AI Officer, Foundever 

11:00

Beyond Chatbots: Innovations in Digital Interactions. The role of technology in delivering personalized customer interactions at scale.

Paweł Łopatka, VP of Sales Europe, Link Group
Michał Stanisławek, Founder & CEO, Utter.one
Paweł Płocki, Managing Director, Trumpf Shared Services Center
Moderator: Wiktor Doktór, CEO, Pro Progressio

11:50

Coffee break

12:20

The Human Element: Harmonising EX & CX. How fostering positive employee experiences leads to meaningful customer relationships

Dominik Kalinowski, Head of Outsourcing, Antal Poland
Rafał Glogier - Osiński, Chief Growth Officer, EWL Group
Monika Roehr - Łukasik, Regional Director Poland & Bulgaria, Foundever
Moderator: Joanna Pszczółkowska, Learning Senior Manager, Foundever

13:10

Empowering CX Champions: Nurturing Advocates Within Teams. Transforming orgnisational mindset for customer-centricity

Piotr Wojciechowski, CEO & Founder, Fuzers
Robert Fintak, Founder, Hutchinson Institute
Bruno Soares, Continuous Improvement Director, Foundever
Moderator: Krzysztof Buczyński, Business Development Manager, Foundever

14:00

Lunch / Talks & Drinks

16:00

End of conference

Venue

The event will be held in the Event Hall in Fabryka Norblina
Address: Żelazna 51/53, 00-841 Warsaw
(floor 2, the same building as Kinogram Cinema)
1-min
2-min
3-min
lukasik
Conférence hosted by

Monika Röhr-Lukasik
Regional Director Poland & Bulgaria Content Manager,
Foundever

Proudly hosted by

MRŁ1

Monika Röhr-Łukasik
Regional Director Poland & Bulgaria
Foundever

WD1

Wiktor Doktór
CEO
Pro Progressio