--- title: Foundever Poland celebrates its 20th Anniversary --- [![Logo-Foundever-Color-RVB-registered](https://cx.foundever.com/hs-fs/hubfs/Foundever%20Logos/Logo-Foundever-Color-RVB-registered.png?width=260&height=49&name=Logo-Foundever-Color-RVB-registered.png "Logo-Foundever-Color-RVB-registered")](https://www.foundever.com) Conference #### CX with a Human Touch 13 June 2024 10 AM - 4 PM CET Event Hall in Fabryka Norblina I Warsaw [Join Us!](https://forms.office.com/e/VUiMHhi40Y) This conference will be recorded, please check [our conditions](https://cx.foundever.com/hubfs/20th%20Anniversary%20Foundever%20Poland.%20Regulations_EN.pdf) before registering. ![Kwadratowa grafika na EC (5)-1](https://cx.foundever.com/hs-fs/hubfs/Kwadratowa%20grafika%20na%20EC%20(5)-1.png?width=600&height=264&name=Kwadratowa%20grafika%20na%20EC%20(5)-1.png "Kwadratowa grafika na EC (5)-1") ![Kwadratowa grafika na EC (5)-1](https://cx.foundever.com/hs-fs/hubfs/Kwadratowa%20grafika%20na%20EC%20(5)-1.png?width=600&height=264&name=Kwadratowa%20grafika%20na%20EC%20(5)-1.png "Kwadratowa grafika na EC (5)-1") Conference #### CX with a Human Touch 13 June 2024 10 AM - 4 PM CET Event Hall in Fabryka Norblina I Warsaw [Join Us!](https://forms.office.com/e/VUiMHhi40Y) This conference will be recorded, please check [our conditions](https://cx.foundever.com/hubfs/20th%20Anniversary%20Foundever%20Poland.%20Regulations_EN.pdf) before registering. ## Foundever Poland ![warszawa biuro3](https://cx.foundever.com/hs-fs/hubfs/warszawa%20biuro3.jpg?width=1500&height=1000&name=warszawa%20biuro3.jpg "warszawa biuro3") As an integral part of a global leader in the CX industry, Foundever Poland has been contributing to the development of the BPO sector in Poland for two decades now. With operational hubs in Warsaw and Gdańsk, and a diverse workforce of nearly 1600 professionals representing 80 nationalities and speaking 35 languages, Foundever is deeply devoted to furnishing comprehensive customer service solutions with leading-edge technologies to transform and redefine the future of the CX industry. Leveraging extensive experience, a worldwide presence, and a steadfast commitment to client satisfaction, Foundever Poland has been delivering bespoke solutions to most-loved brands across various sectors in line with our mission statement – “We make things simple.” Gain valuable knowledge, network with industry leaders, explore the future of AI in CX, and discover innovative strategies to enhance your CX approach. Don’t miss out... [Reserve your spot today!](https://forms.office.com/e/VUiMHhi40Y) ## Who to expect? ![doktor](https://cx.foundever.com/hs-fs/hubfs/doktor.jpg?width=144&height=144&name=doktor.jpg "doktor") Wiktor Doktór CEO Pro Progressio ![la porte](https://cx.foundever.com/hs-fs/hubfs/la%20porte.jpg?width=144&height=144&name=la%20porte.jpg "la porte") Guillame Laporte Chief AI Officer Foundever ![lopatk](https://cx.foundever.com/hs-fs/hubfs/lopatk.jpg?width=144&height=144&name=lopatk.jpg "lopatk") Paweł Łopatka VP of Sales Europe Link Group ![stanislawek](https://cx.foundever.com/hs-fs/hubfs/stanislawek.jpg?width=144&height=144&name=stanislawek.jpg "stanislawek") Michał Stanisławek Founder & CEO Utter.one ![soares](https://cx.foundever.com/hs-fs/hubfs/soares.jpg?width=144&height=144&name=soares.jpg "soares") Bruno Soares Continuous Improvement Director Foundever ![ploki](https://cx.foundever.com/hs-fs/hubfs/ploki.jpg?width=144&height=144&name=ploki.jpg "ploki") Paweł Płocki Managing Director Trumpf Shared Services Center ![Dominik Kalinowski](https://cx.foundever.com/hs-fs/hubfs/Dominik%20Kalinowski.png?width=144&height=144&name=Dominik%20Kalinowski.png "Dominik Kalinowski") Dominik Kalinowski Head of Outsourcing Antal ![Osiński](https://cx.foundever.com/hs-fs/hubfs/Osi%C5%84ski.jpg?width=144&height=144&name=Osi%C5%84ski.jpg "Osiński") Rafał Glogier - Osiński Chief Growth Officer EWL Group ![Szweda](https://cx.foundever.com/hs-fs/hubfs/Szweda.jpg?width=144&height=144&name=Szweda.jpg "Szweda") Agnieszka Szweda Key Expert in Investment Support Department Polish Investment & Trade Agency ![Wojciechowski](https://cx.foundever.com/hs-fs/hubfs/Wojciechowski.jpg?width=144&height=144&name=Wojciechowski.jpg "Wojciechowski") Piotr Wojciechowski CEO & Founder Fuzers ![fintak](https://cx.foundever.com/hs-fs/hubfs/fintak.png?width=144&height=144&name=fintak.png "fintak") Robert Fintak Founder Hutchinson Institute ## Thematic Tracks ## Leveraging Generative AI for Customer Experience Focusing on ROI and added value ## Beyond Chatbots: Innovations in Digital Interactions The role of technology in delivering personalized customer interactions at scale ## The Human Element: Harmonising EX & CX. How fostering positive employee experiences leads to meaningful customer relationships ## Empowering CX Champions: Nurturing Advocates Within Teams. Transforming organisational mindset for customer-centricity ## Agenda ## 10:00 ## Opening speech Monika Röhr-Lukasik, Regional Director Poland & Bulgaria, Foundever --- ## 10:10 ## Success of Poland's Transformation Agnieszka Szweda, Key Expert in Investment Support Department, Polish Investment & Trade Agency --- ## 10:20 ## Leveraging Generative AI for Customer Experience, focusing on ROI and added value Guillame Laporte, Chief AI Officer, Foundever  --- ## 11:00 ## Beyond Chatbots: Innovations in Digital Interactions. The role of technology in delivering personalized customer interactions at scale. Paweł Łopatka, VP of Sales Europe, Link Group Michał Stanisławek, Founder & CEO, Utter.one Paweł Płocki, Managing Director, Trumpf Shared Services Center Moderator: Wiktor Doktór, CEO, Pro Progressio --- ## 11:50 ## Coffee break --- ## 12:20 ## The Human Element: Harmonising EX & CX. How fostering positive employee experiences leads to meaningful customer relationships Dominik Kalinowski, Head of Outsourcing, Antal  Rafał Glogier - Osiński, Chief Growth Officer, EWL Group Monika Roehr - Łukasik, Regional Director Poland & Bulgaria, Foundever Moderator: Joanna Pszczółkowska, Regional Head Talent Operations Germany, The Netherlands & Türkiye, Foundever --- ## 13:10 ## Empowering CX Champions: Nurturing Advocates Within Teams. Transforming orgnisational mindset for customer-centricity Piotr Wojciechowski, CEO & Founder, Fuzers Robert Fintak, Founder, Hutchinson Institute Bruno Soares, Continuous Improvement Director, Foundever Moderator: Krzysztof Buczyński, Business Development Manager, Foundever --- ## 14:00 ## Lunch / Talks & Drinks --- ## 16:00 ## End of conference ## 10:00 ## Opening speech Monika Röhr-Lukasik, Regional Director Poland & Bulgaria, Foundever --- ## 10:10 ## Authority's remarks Monika Röhr-Lukasik, Regional Director Poland & Bulgaria, Foundever --- ## 10:20 ## Leveraging Generative AI for Customer Experience, focusing on ROI and added value Guillame Laporte, Chief AI Officer, Foundever  --- ## 11:00 ## Beyond Chatbots: Innovations in Digital Interactions. The role of technology in delivering personalized customer interactions at scale. Paweł Łopatka, VP of Sales Europe, Link Group Michał Stanisławek, Founder & CEO, Utter.one Paweł Płocki, Managing Director, Trumpf Shared Services Center Moderator: Wiktor Doktór, CEO, Pro Progressio --- ## 11:50 ## Coffee break --- ## 12:20 ## The Human Element: Harmonising EX & CX. How fostering positive employee experiences leads to meaningful customer relationships Dominik Kalinowski, Head of Outsourcing, Antal Poland Rafał Glogier - Osiński, Chief Growth Officer, EWL Group Monika Roehr - Łukasik, Regional Director Poland & Bulgaria, Foundever Moderator: Joanna Pszczółkowska, Learning Senior Manager, Foundever --- ## 13:10 ## Empowering CX Champions: Nurturing Advocates Within Teams. Transforming orgnisational mindset for customer-centricity Piotr Wojciechowski, CEO & Founder, Fuzers Robert Fintak, Founder, Hutchinson Institute Bruno Soares, Continuous Improvement Director, Foundever Moderator: Krzysztof Buczyński, Business Development Manager, Foundever --- ## 14:00 ## Lunch / Talks & Drinks --- ## 16:00 ## End of conference ## Venue The event will be held in the Event Hall in Fabryka Norblina Address: Żelazna 51/53, 00-841 Warsaw (floor 2, the same building as Kinogram Cinema) ![1-min](https://cx.foundever.com/hs-fs/hubfs/1-min.jpg?width=1200&length=1200&name=1-min.jpg) ![2-min](https://cx.foundever.com/hs-fs/hubfs/2-min.jpg?width=1200&length=1200&name=2-min.jpg) ![3-min](https://cx.foundever.com/hs-fs/hubfs/3-min.jpg?width=1200&length=1200&name=3-min.jpg) ![lukasik](https://cx.foundever.com/hs-fs/hubfs/lukasik.png?width=262&height=262&name=lukasik.png "lukasik") Conférence hosted by Monika Röhr-Lukasik Regional Director Poland & Bulgaria Content Manager, Foundever Proudly hosted by ![MRŁ1](https://cx.foundever.com/hs-fs/hubfs/MR%C5%811.png?width=150&height=144&name=MR%C5%811.png "MRŁ1") Monika Röhr-Łukasik Regional Director Poland & Bulgaria Foundever ![WD1](https://cx.foundever.com/hs-fs/hubfs/WD1.png?width=149&height=144&name=WD1.png "WD1") Wiktor Doktór CEO Pro Progressio [![Logo-Foundever-White-RVB-registered 1](https://cx.foundever.com/hs-fs/hubfs/Logo-Foundever-White-RVB-registered%201.png?width=200&height=37&name=Logo-Foundever-White-RVB-registered%201.png "Logo-Foundever-White-RVB-registered 1")](https://www.foundever.com) ### Create connection. Value conversation.