Insights | Report
ISG names Foundever Top Global Leader in Intelligent CX (AI & Analytics)
This quadrant assesses providers by their effectiveness in delivering AI and analytics solutions. It highlights key factors such as offerings, strategic partnerships, implementations, and innovations, and evaluates how these elements help organizations reach their business objectives.
-1.png?width=527&height=447&name=Intelligent%20CX%20(AI%20%26%20Analytics)-1.png "Intelligent CX (AI & Analytics)-1")
Insights | Report
ISG names Foundever Top Global Leader in Intelligent CX (AI & Analytics)
This quadrant assesses providers by their effectiveness in delivering AI and analytics solutions. It highlights key factors such as offerings, strategic partnerships, implementations, and innovations, and evaluates how these elements help organizations reach their business objectives.
Top Global Leader in Intelligent CX (AI & Analytics)
For the fifth consecutive year (and the second consecutive year as a ‘Top Global Leader’), Foundever was named a Global Leader in this quadrant for its:
Strong portfolio and deployment capabilities
Foundever has a range of in-house developed GenAI solutions that are effectively implemented in client environments. The focus is on crafting customized intellectual property solutions through dedicated R&D efforts and strategic tech partnerships, which enhance GenAI deployment capabilities.
Strong portfolio and deployment capabilities
Foundever has a range of in-house developed GenAI solutions that are effectively implemented in client environments. The focus is on crafting customized intellectual property solutions through dedicated R&D efforts and strategic tech partnerships, which enhance GenAI deployment capabilities.
Partnerships to strengthen CX portfolio
Foundever partners with companies like Cognigy and Sprinklr to enhance customer experience offerings. These efforts streamline customer journeys and provide quick returns on investment. In 2023, we announced additional partnerships with Genesys, KMS Lighthouse and Zenarate to further expand technical capabilities.
Partnerships to strengthen CX portfolio
Foundever partners with companies like Cognigy and Sprinklr to enhance customer experience offerings. These efforts streamline customer journeys and provide quick returns on investment. In 2023, we announced additional partnerships with Genesys, KMS Lighthouse and Zenarate to further expand technical capabilities.
Digital capabilities to enhance CX delivery
To improve customer experience delivery, Foundever has set up centers of excellence staffed by over 700 process and customer interaction experts, 800 data specialists, 900 digital experts and 1,200 learning professionals. These centers design and deliver integrated solutions tailored to the needs of more than 800 clients, optimizing quality, efficiency and revenue growth.
Digital capabilities to enhance CX delivery
To improve customer experience delivery, Foundever has set up centers of excellence staffed by over 700 process and customer interaction experts, 800 data specialists, 900 digital experts and 1,200 learning professionals. These centers design and deliver integrated solutions tailored to the needs of more than 800 clients, optimizing quality, efficiency and revenue growth.
