Insights | Report
ISG names Foundever® ‘Global Leader’ for fifth consecutive year
Foundever has been named a Global Leader across all quadrants in the 2024 ISG Provider Lens™ Contact Center – Customer Experience (CX) Services Global Report in Intelligent Agent Experience, Intelligent CX (AI & Analytics) and Digital Operations. The global CX leader is the Top Global Leader in both the Intelligent Agent Experience and Intelligent CX quadrants.
Insights | Report
ISG names Foundever® ‘Global Leader’ for fifth consecutive year
Foundever has been named a Global Leader across all quadrants in the 2024 ISG Provider Lens™ Contact Center – Customer Experience (CX) Services Global Report in Intelligent Agent Experience, Intelligent CX (AI & Analytics) and Digital Operations. The global CX leader is the Top Global Leader in both the Intelligent Agent Experience and Intelligent CX quadrants.
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Customer Experience Services Quadrant Reports
For 2024, Foundever was named the Top Global Leader in Intelligent Agent Experience in the quadrant’s inaugural year, putting the global CX leader in the #1 spot within the quadrant. Also, for the fifth consecutive year, Foundever was named a Global Leader in Intelligent CX (AI & Analytics) and the Top Global Leader in the category for the second successive year. Additionally, this year marks the fourth continuous year that Foundever was named a continued Global Leader in the Digital Operations quadrant.
The Global Quadrant Reports measure the capabilities of numerous contact center services, comparing the strengths, challenges and competitive differentiators of customer experience providers around the globe.
The details below highlight our recognitions for each category, outlining the specific strengths for which ISG applauds us.
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Customer Experience Services Quadrant Reports
For 2024, Foundever was named the Top Global Leader in Intelligent Agent Experience in the quadrant’s inaugural year, putting the global CX leader in the #1 spot within the quadrant. Also, for the fifth consecutive year, Foundever was named a Global Leader in Intelligent CX (AI & Analytics) and the Top Global Leader in the category for the second successive year. Additionally, this year marks the fourth continuous year that Foundever was named a continued Global Leader in the Digital Operations quadrant.
The Global Quadrant Reports measure the capabilities of numerous contact center services, comparing the strengths, challenges and competitive differentiators of customer experience providers around the globe.
The details below highlight our recognitions for each category, outlining the specific strengths for which ISG applauds us.
"Foundever prioritizes customer experience with a strong AI-led solution portfolio and deployment capabilities, cutting-edge digital capabilities and strategic partnerships. Foundever brings advanced AI-enabled co-pilots and auto-pilots, AI-driven learning and development (L&D) initiatives and flexible hybrid delivery to its agents. It also adopts a comprehensive approach to improve AX to drive operational excellence."
Namratha Dharshan
Chief Business Leader, ISG
Leader in Intelligent Agent Experience
In this new quadrant for 2024, ISG evaluates providers for their ability to enhance agent experiences and focus on their offerings in training, support, engagement and technology integration to improve agent performance and satisfaction.
ISG named Foundever as the Top Global Leader in this category.
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Leader in Intelligent Agent Experience
In this new quadrant for 2024, ISG evaluates providers for their ability to enhance agent experiences and focus on their offerings in training, support, engagement and technology integration to improve agent performance and satisfaction.
ISG named Foundever as the Top Global Leader in this category.
Leader in Intelligent CX (AI & Analytics)
This quadrant assesses providers by their effectiveness in delivering AI and analytics solutions. It highlights key factors such as offerings, strategic partnerships, implementations, and innovations, and evaluates how these elements help organizations reach their business objectives.
For the fifth consecutive year (and the second consecutive year as a ‘Top Global Leader’), Foundever was named a Global Leader in this quadrant.
Leader in Intelligent CX (AI & Analytics)
This quadrant assesses providers by their effectiveness in delivering AI and analytics solutions. It highlights key factors such as offerings, strategic partnerships, implementations, and innovations, and evaluates how these elements help organizations reach their business objectives.
For the fifth consecutive year (and the second consecutive year as a ‘Top Global Leader’), Foundever was named a Global Leader in this quadrant.
Leader in Digital Operations
The Digital Operations quadrant analyzes comprehensive contact center CX outsourcing capabilities, evaluating each provider on their services in digital technologies, consulting, implementation, managed services and various operating models.
ISG recognized Foundever as a Global Leader in Digital Operations for the fourth consecutive year.
Leader in Digital Operations
The Digital Operations quadrant analyzes comprehensive contact center CX outsourcing capabilities, evaluating each provider on their services in digital technologies, consulting, implementation, managed services and various operating models.
ISG recognized Foundever as a Global Leader in Digital Operations for the fourth consecutive year.
