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Report

Observatory 2025: Consumer Trends in CX

In an increasingly competitive and ever-changing environment, where customer expectations are constantly evolving, standing out is no longer enough — it’s about anticipating needs and creating memorable experiences.

Today, the key to attracting and retaining customers goes beyond meeting basic needs: it requires actively listening, understanding their motivations, and delivering personalized solutions that transform their experience at every touchpoint.

Cover vertical_GR (in english)

Report

Observatory 2025: Consumer Trends in CX

Cover vertical_GR (in english)

In an increasingly competitive and ever-changing environment, where customer expectations are constantly evolving, standing out is no longer enough — it’s about anticipating needs and creating memorable experiences.

Today, the key to attracting and retaining customers goes beyond meeting basic needs: it requires actively listening, understanding their motivations, and delivering personalized solutions that transform their experience at every touchpoint.

Objetivos del Observatorio

Desvelando las claves que marcarán el futuro de la experiencia del cliente... 

Observatory Objectives

Listening to Anticipate: The Customer at the Center of Experience 

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Understanding Customers’ Buying Habits and Behaviors

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Identifying the Most Valued Aspects of Customer Service

icon_View 360

Understanding Communication Channel Preferences

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Evaluating Satisfaction and the Impact of Negative Experiences

Icon-Cloud hosting

Analyzing Perceptions and Expectations of Technology in Customer Service

icon_Strategy

Understanding Customers’ Buying Habits and Behaviors

Icon-Headphone

Identifying the Most Valued Aspects of Customer Service

icon_View 360

Understanding Communication Channel Preferences

icon_Success evaluator

Evaluating Satisfaction and the Impact of Negative Experiences

Icon-Cloud hosting

Analyzing Perceptions and Expectations of Technology in Customer Service

Download the report 

Download the 2025 report and discover revealing insights and strategic conclusions that will help you transform your customers’ experience and drive your business forward.

Don’t wait any longer: take your company’s customer service to the next level and make a difference in every interaction.

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Download the report

Download the 2025 report and discover revealing insights and strategic conclusions that will help you transform your customers’ experience and drive your business forward.

Don’t wait any longer: take your company’s customer service to the next level and make a difference in every interaction.

Discover your next opportunity in customer service and take the next step in your career with Foundever. Explore all opportunities here.