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Foundever (formerly Sitel Group & SYKES)
Partner with Foundever®:
A trusted BPO leader for Canadian business
Established expertise tailored for market growth
Since 1998, Foundever’s Canadian BPO operations have specialized in enhancing customer satisfaction and lowering costs for over 25 top Canadian brands.
Our +25 years of expertise, fueled by comprehensive CX outsourcing services and solutions, support your unique business needs at every stage of the customer journey.
Seamless support enriched by multilingual capabilities
Our wide range of services and multilingual support help Canadian brands connect with customers through their preferred channels.
Services delivered
- Customer service
- Sales
- Tech support
- Back office
- Collections
- Social media
Channels
- Voice
- Chat
- SMS/text
- Social media
- Self-service
- Metaverse
Languages
- English
- French Canadian
Insurance firm surpasses sales and CSAT goals with multilingual support
A leading insurer needed a BPO partner with deep industry expertise to handle complex car and home insurance interactions, providing both French and multilingual support. Learn how Foundever helped improve cross-selling and customer satisfaction.
Empower your customer experience with a proven BPO
Foundever gives you access to strategic contact center outsourcing services that embrace the expertise and agility needed to succeed. Our global strength offers Canadian brands +45 strategic delivery countries, establishing scalable and flexible operations domestically and offshore.
Scalable solutions powered by optimal talent and location
Within Canada, we recruit and hire work-from-home agents across multiple provinces so you can access top-tier talent with the right technical and soft skills.
Fintech boosts CSAT by 10% for growing Canadian market
A fast-growing fintech company was seeking a BPO partner that could deliver bilingual support for B2B and B2C customers. Learn how Foundever delivered this support across multiple strategic outsourcing locations.
Connect globally with strategic rightshoring
Our nearly unlimited agent capacity and virtual hiring pool ensure your operations scale with precision and ramp efficiently within brick-and-mortar and work-from-home locations.
Foundever partnership connects millions
A top Canadian telco provider needed a BPO partner to help launch a new brand, serve customers in their channel of choice and support this new business venture. Learn how Foundever helped.
Embrace a culture of growth and learning
For two consecutive years, we've maintained a global employee satisfaction score (eNPS) above 50, thanks to our flexible work model that emphasizes educational opportunities. This award-winning culture attracts top-tier professionals and cultivates continuous learning and development.
Access to tenured agents and leadership
Partnering with Foundever brings knowledge and leadership that enhances agent performance with real-time feedback and coaching. With an average tenure of +8 years for middle management and team leaders, we strengthen agents with mentorship that fosters confidence and growth.
First-time outsourcing success: Multinational utility brand
A top utility company responsible for delivering low-carbon energy solutions to millions of customers counted on us to guide its first outsourcing journey. Learn how we supercharged its growth.
Utilize advanced CX technology on your terms
Access the latest CX tech, AI, analytics and self-service capabilities without any upfront investment. Our integrated solutions drive operational efficiencies that save time and money and provide personalized interactions.
We are also tech-agnostic, guaranteeing an adaptive approach to your tech stack that is cost-effective and frictionless. Our team will evaluate new tools and features at your pace.
“It has been a pleasure to work with you on this project.
I have to say the collaboration was excellent, and you were fabulous in creating the connection with our team. Mutual transparency was key. We learned in the process, and the outcome was great. We are very happy with the result, and I’m speaking on behalf of our team. The feedback is fantastic for you guys, so thank you very much!”
Sandra Azzi
CRC Manager | Nespresso Canada