Foundever, the gold standard in customer care outsourcing
We’re consistently praised by industryanalysts for delivering exceptional customer experiences and driving solid business results for the brands we support.
Endorsements carry more weight when they come from respected voices outside of an organization. Our comprehensive customer experience expertise, robust partnership network, and outcome-focused operations have consistently secured top rankings from independent industry analysts.
ISG Provider Lens™ 2024 Customer Experience Services Global Quadrant Report
This report highlights the role of GenAI, automation and advanced analytics for 32 contact center providers. These innovations are helping companies enhance customer satisfaction, agent performance and maintain their competitive edge.
Foundever was recognized as the 2024 Global Leader in Digital Operations, Intelligent CX and Intelligent Agent Experience quadrants. These awards highlight our seamless integration of digital tools, strategic consulting and workforce management.
Industry analysts agree: Foundever sets the benchmark
We're a BPO with decades of leadership in the customer experience industry, renowned for providing outstanding front-line omnichannel customer service and back-office support while catering to the unique needs of any industry.
Global strength and scale
Our footprint makes us one of the few truly global players in the industry.Our universal operations standards empower consistent service delivery and guarantee we provide uncompromising excellence, no matter the geography, industry or client account size.
150K
agents
45
delivery countries
+140
on-site and hybrid locations
+60
languages
Global Centers of Excellence (COE)
Foundever seamlessly integrates contact center operations with customer experience management through Centers of Excellence (COEs), distributed across eight countries.
These COEs are organized by specific disciplines and comprised of hundreds of experts:
170K
CX learning consultants
+110
customer intelligence professionals
+300
data specialists
+160
digital strategists
+400
technical engineers
Extensive partnership network
Organizations choose Foundever because of our strategic partnerships with leading CX technology companies.
Through these partnerships, we've created an unmatched omnichannel ecosystem with near-boundless capabilities. Our integration of advanced analytics, automation, AI, CCaaS, self-service solutions, chatbots and social solutions is key to enabling next-generation customer experiences.
Unparalleled commitment to the agent experience
Leading the BPO industry and backed by Comparably, Foundever believes the key to exceptional customer service is a superior employee experience. We invest in proprietary platforms and unique methods to ensure employee satisfaction, directly enhancing customer interactions.
Our bold approach includes:
Impactful career development opportunities and clear advancement paths
Creative incentives to recognize and celebrate agents that exceed expectations
Flexible work models (onsite, remote and hybrid) that put agents’ well-being first
A supportive digital community focused on reaching personal health and well-being goals
Hands-on collaboration that empowers agents to shape their own work experience
The PEAK Matrix is renowned for its rigorous assessment of 43 CXM service providers, measuring their market impact, vision and capabilities – Foundever was recognized as a global CXM leader for the 12th consecutive year.
Discover how our cutting-edge technology, strategic partnerships, unwavering commitment to social responsibility and employee engagement place us at the forefront of innovation and leadership in our sector.
We’re pushing the boundaries of excellence in customer experience management, and we’re excited to support your journey. Reach out to our team today to learn more.
