--- title: Meet us at booth H2D4 or HQ across from CCW --- [![Logo-Foundever-Color-RVB-registered](https://cx.foundever.com/hs-fs/hubfs/Foundever%20Logos/Logo-Foundever-Color-RVB-registered.png?width=260&height=49&name=Logo-Foundever-Color-RVB-registered.png "Logo-Foundever-Color-RVB-registered")](https://www.foundever.com) ![Logo-Foundever-Color-RVB-registered](https://cx.foundever.com/hs-fs/hubfs/Foundever%20Logos/Logo-Foundever-Color-RVB-registered.png?width=280&height=52&name=Logo-Foundever-Color-RVB-registered.png "Logo-Foundever-Color-RVB-registered") English - [Deutsch](https://cx.foundever.com/de/foundever-ccw-meeting) - [English](https://cx.foundever.com/foundever-ccw-meetings) ![Logo-Foundever-Color-RVB-registered](https://cx.foundever.com/hs-fs/hubfs/Foundever%20Logos/Logo-Foundever-Color-RVB-registered.png?width=280&height=52&name=Logo-Foundever-Color-RVB-registered.png "Logo-Foundever-Color-RVB-registered") English - [Deutsch](https://cx.foundever.com/de/foundever-ccw-meeting) - [English](https://cx.foundever.com/foundever-ccw-meetings) ![CCW 26 Header EN 1](https://cx.foundever.com/hubfs/Germany%20-%20Files/Banners/CCW%2026%20Header%20EN%201.jpg "CCW 26 Header EN 1") ## Visit us on the 24th-26th of February at CCW 2026 and discover your Perfect CX Mix.  Customer Experience is no longer a support function — it is a strategic growth lever.  At Foundever, we are **reinventing how CX is done** by combining Agent Excellence, AI-Enhanced Service, Targeted Automation, Customer Lifecycle Reinvention, and Data & Insights to create measurable business impact and help brands keep their promises.  ![A black arrow point to the right](https://cx.foundever.com/hubfs/Arrow%20black.svg "A black arrow point to the right")   ## Visit us on the 24th-26th of February at CCW 2026 and discover your Perfect CX Mix.  Customer Experience is no longer a support function — it is a strategic growth lever. At Foundever, we are **reinventing how CX is done** by combining Agent Excellence, AI-Enhanced Service, Targeted Automation, Customer Lifecycle Reinvention, and Data & Insights to create measurable business impact and help brands keep their promises.  ![A black arrow point to the right](https://cx.foundever.com/hubfs/Arrow%20black.svg "A black arrow point to the right")   #### CCW 2026 # CCWelcome Night by Foundever! ##### Wo die echten Gespräche beginnen. Die CCWelcome Night by Foundever ist mehr als nur der Startschuss der CCW – sie ist der Treffpunkt für inspirierenden Austausch und wertvolles Networking.   Direkt gegenüber vom Estrel Hotel begrüßen wir sie mit Signature-Drinks, Premium Fingerfood und einer kuratierten Gästeliste, die Gespräche auf Augenhöhe garantiert.  Hier beginnt Ihr Messeerfolg.   Wichtig: Die Gästeliste ist kuratiert und die Plätze sind limitiert. Sie erhalten in wenigen Tagen eine Bestätigung oder Wartelisten-Info.   ## Meet customers where they are Lorem ipsum dolor sit amet consectetur. Tincidunt elit integer quis amet quis ut sodales. Enim nisl venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi. #### Event details 23\. Februar 2026, 19.30 Uhr [Foundever Deutschland Headquarter](https://maps.app.goo.gl/J6LVYSXjbL2UNvHM8) [SHED-Gebäude am Neuköllner Schifffahrtskanal](https://maps.app.goo.gl/J6LVYSXjbL2UNvHM8) [Sonnenallee 221 D ](https://maps.app.goo.gl/J6LVYSXjbL2UNvHM8) ![Icône GenAI 2](https://cx.foundever.com/hubfs/2024%20-%20Files/Ic%C3%B4ne%20GenAI%202.svg "Icône GenAI 2") #### Wann? 25\. & 26. Februar 2025 (10:00 – 18:00 Uhr) 27\. Februar 2025 (10:00 – 14:00 Uhr) ![Icon-Target](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/Investment%20-%20Economy/Icon-Target.png?width=71&height=71&name=Icon-Target.png "Icon-Target") #### Wo? Foundever Deutschland Headquarter SHED-Gebäude am Neuköllner Schifffahrtskanal Sonnenallee 221 D [Route](https://maps.app.goo.gl/L1AT2qKAkAy4QPYQ8) ## Foundever® keeps brand promises **Agent Excellence** forms the foundation: We build high-performing, empathetic service organizations that clearly differentiate brands. With **AI-Enhanced Service**, we empower our teams through intelligent assistance systems that unite efficiency and experience quality. **Targeted Automation** applies automation precisely where it creates impact — without losing the human connection. Through **Customer Lifecycle Reinvention**, we orchestrate the entire journey as a growth engine — integrated, scalable and brand-centric. And with **Data & Insights**, we provide real-time predictive decision support that continuously optimizes performance and enables sustainable growth. ![Service client 2](https://cx.foundever.com/hs-fs/hubfs/Service%20client%202.png?width=90&height=88&name=Service%20client%202.png "Service client 2") ### Agent Excellence ![Service commercial](https://cx.foundever.com/hs-fs/hubfs/2024%20-%20Files/Service%20commercial.png?width=90&height=90&name=Service%20commercial.png "Service commercial") ### Targeted Automation ![Email, chat 2](https://cx.foundever.com/hs-fs/hubfs/Email%2c%20chat%202.png?width=90&height=90&name=Email%2c%20chat%202.png "Email, chat 2") ### AI-Enhanced Service ![Back office](https://cx.foundever.com/hs-fs/hubfs/Back%20office.png?width=90&height=90&name=Back%20office.png "Back office") ### Customer Lifecycle Reinvention ![Satisfaction](https://cx.foundever.com/hs-fs/hubfs/Satisfaction.png?width=90&height=90&name=Satisfaction.png "Satisfaction") ### Data & Insights ![Icon-Message check](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/Communication/Icon-Message%20check.png?width=71&height=71&name=Icon-Message%20check.png "Icon-Message check") #### **Agent Excellence** Der Aufbau einer leistungsstarken Service-Organisation als Marken-Differenzierer. ![Icon-Manager rate](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/Documents%20-%20Paper%20work/Icon-Manager%20rate.png?width=71&height=71&name=Icon-Manager%20rate.png "Icon-Manager rate") #### AI-Enhanced Service Intelligente Assistenzsysteme, die Effizienz und Experience-Qualität verbinden.   ![Icon-Target](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/Investment%20-%20Economy/Icon-Target.png?width=71&height=71&name=Icon-Target.png "Icon-Target") #### Targeted Automation Automatisierung dort, wo Effizienz entsteht – ohne Differenzierung zu verlieren.   ![Icon-Message check](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/Communication/Icon-Message%20check.png?width=71&height=71&name=Icon-Message%20check.png "Icon-Message check") #### Customer Lifecycle Reinvention Ganzheitliche Orchestrierung der Customer Journey als Growth Engine.   ![Icon-Target](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/Investment%20-%20Economy/Icon-Target.png?width=71&height=71&name=Icon-Target.png "Icon-Target") #### Data & Insights Predictive Decision Support für strategische Steuerung und nachhaltige Performance.  ## **The right mix makes the difference. ** Not every brand needs the same recipe — but every brand needs a clear strategy to connect Customer Experience with growth, margin resilience, and brand strength.  ![Icon-Message check](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/Communication/Icon-Message%20check.png?width=71&height=71&name=Icon-Message%20check.png "Icon-Message check") #### Column Headline Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sit amet non congue nulla maecenas risus mauris, imperdiet. Pellentesque quis scelerisque et augue. ![Icon-Manager rate](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/Documents%20-%20Paper%20work/Icon-Manager%20rate.png?width=71&height=71&name=Icon-Manager%20rate.png "Icon-Manager rate") #### Column Headline Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sit amet non congue nulla maecenas risus mauris, imperdiet. Pellentesque quis scelerisque et augue. ![Icon-Target](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/Investment%20-%20Economy/Icon-Target.png?width=71&height=71&name=Icon-Target.png "Icon-Target") #### Column Headline Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sit amet non congue nulla maecenas risus mauris, imperdiet. Pellentesque quis scelerisque et augue. ![Screenshot 2024-10-25 at 12.47.47 PM](https://cx.foundever.com/hs-fs/hubfs/Screenshot%202024-10-25%20at%2012.47.47%20PM.png?width=2000&height=1128&name=Screenshot%202024-10-25%20at%2012.47.47%20PM.png "Screenshot 2024-10-25 at 12.47.47 PM") ## Testimonial ## A extraordinary adventure *“Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience.”* Molly Roberts - Cxperts, Lisbon. ## Testimonial ## A extraordinary adventure *“Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience.”* Molly Roberts - Cxperts, Lisbon. ![Screenshot 2024-10-25 at 12.47.47 PM](https://cx.foundever.com/hs-fs/hubfs/Screenshot%202024-10-25%20at%2012.47.47%20PM.png?width=2000&height=1128&name=Screenshot%202024-10-25%20at%2012.47.47%20PM.png "Screenshot 2024-10-25 at 12.47.47 PM") #### I would add a blue title   *Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. * ![image (4)](https://cx.foundever.com/hs-fs/hubfs/image%20(4).png?width=70&height=70&name=image%20(4).png "image (4)") #### John Travolta CTO of Client Company #### I would add a blue title   *Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. * ![image (4)](https://cx.foundever.com/hs-fs/hubfs/image%20(4).png?width=70&height=70&name=image%20(4).png "image (4)") #### John Travolta CTO of Client Company #### I would add a blue title   *Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. * ![image (4)](https://cx.foundever.com/hs-fs/hubfs/image%20(4).png?width=70&height=70&name=image%20(4).png "image (4)") #### John Travolta CTO of Client Company #### I would add a blue title   *Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. * ![image (4)](https://cx.foundever.com/hs-fs/hubfs/image%20(4).png?width=70&height=70&name=image%20(4).png "image (4)") #### John Travolta CTO of Client Company #### I would add a blue title   *Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. * ![image (4)](https://cx.foundever.com/hs-fs/hubfs/image%20(4).png?width=70&height=70&name=image%20(4).png "image (4)") #### John Travolta CTO of Client Company #### I would add a blue title   *Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. * ![image (4)](https://cx.foundever.com/hs-fs/hubfs/image%20(4).png?width=70&height=70&name=image%20(4).png "image (4)") #### John Travolta CTO of Client Company ## A extraordinary adventure Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. ![image (4)](https://cx.foundever.com/hs-fs/hubfs/image%20(4).png?width=70&height=70&name=image%20(4).png "image (4)") #### Molly Roberts Cxperts, Lisbon. ## A extraordinary adventure Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. ![image (4)](https://cx.foundever.com/hs-fs/hubfs/image%20(4).png?width=70&height=70&name=image%20(4).png "image (4)") #### Molly Roberts Cxperts, Lisbon. ## Label ## We are foundever Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support. 
Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience.  #### +60 Lorem ipsum dolor #### 35 Lorem ipsum dolor #### 15,400 Lorem ipsum dolor #### 45 Lorem ipsum dolor ## Label ## We are foundever Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support. 
Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience.  #### +60 Lorem ipsum dolor #### 35 Lorem ipsum dolor #### 15,400 Lorem ipsum dolor #### 45 Lorem ipsum dolor ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=71&height=71&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") #### Column Headline Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sit amet non congue nulla maecenas risus mauris, imperdiet. Pellentesque quis scelerisque et augue. Venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi.acus mattis nibh nibh phasellus mi est morbi. ![Icon-Message check](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/Communication/Icon-Message%20check.png?width=71&height=71&name=Icon-Message%20check.png "Icon-Message check") #### Column Headline Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sit amet non congue nulla maecenas risus mauris, imperdiet. Pellentesque quis scelerisque et augue. Venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi.acus mattis nibh nibh phasellus mi est morbi. ![Icon-Manager rate](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/Documents%20-%20Paper%20work/Icon-Manager%20rate.png?width=71&height=71&name=Icon-Manager%20rate.png "Icon-Manager rate") #### Column Headline Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sit amet non congue nulla maecenas risus mauris, imperdiet. Pellentesque quis scelerisque et augue. Venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi.acus mattis nibh nibh phasellus mi est morbi. ![Icon-Target](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/Investment%20-%20Economy/Icon-Target.png?width=71&height=71&name=Icon-Target.png "Icon-Target") #### Column Headline Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sit amet non congue nulla maecenas risus mauris, imperdiet. Pellentesque quis scelerisque et augue. Venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi.acus mattis nibh nibh phasellus mi est morbi. ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=71&height=71&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") #### Column Headline Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sit amet non congue nulla maecenas risus mauris, imperdiet. Pellentesque quis scelerisque et augue. Venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi.acus mattis nibh nibh phasellus mi est morbi. ![Icon-Message check](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/Communication/Icon-Message%20check.png?width=71&height=71&name=Icon-Message%20check.png "Icon-Message check") #### Column Headline Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sit amet non congue nulla maecenas risus mauris, imperdiet. Pellentesque quis scelerisque et augue. Venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi.acus mattis nibh nibh phasellus mi est morbi. ![Icon-Manager rate](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/Documents%20-%20Paper%20work/Icon-Manager%20rate.png?width=71&height=71&name=Icon-Manager%20rate.png "Icon-Manager rate") #### Column Headline Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sit amet non congue nulla maecenas risus mauris, imperdiet. Pellentesque quis scelerisque et augue. Venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi.acus mattis nibh nibh phasellus mi est morbi. ![Icon-Target](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/Investment%20-%20Economy/Icon-Target.png?width=71&height=71&name=Icon-Target.png "Icon-Target") #### Column Headline Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sit amet non congue nulla maecenas risus mauris, imperdiet. Pellentesque quis scelerisque et augue. Venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi.acus mattis nibh nibh phasellus mi est morbi. ## Label ## Unique as your customers Delight customers with personalised support across your mobile, web or social apps. Sunshine gives developers everything they need to create bespoke, interactive experiences. ![Screenshot 2024-10-25 at 12.47.47 PM](https://cx.foundever.com/hs-fs/hubfs/Screenshot%202024-10-25%20at%2012.47.47%20PM.png?width=2000&height=1128&name=Screenshot%202024-10-25%20at%2012.47.47%20PM.png "Screenshot 2024-10-25 at 12.47.47 PM") ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=60&height=60&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=60&height=60&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=60&height=60&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=60&height=60&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") #### Designed for agility Lorem ipsum dolor sit amtis nibh dis idamtis. #### Open and flexible Lorem ipsum dolor sit amtis nibh dis idamtis. #### Personalisation, simplified Lorem ipsum dolor sit amtis nibh dis idamtis. #### Create experiences Lorem ipsum dolor sit amtis nibh dis idamtis. ![Screenshot 2024-10-25 at 12.47.47 PM](https://cx.foundever.com/hs-fs/hubfs/Screenshot%202024-10-25%20at%2012.47.47%20PM.png?width=2000&height=1128&name=Screenshot%202024-10-25%20at%2012.47.47%20PM.png "Screenshot 2024-10-25 at 12.47.47 PM") ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=60&height=60&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") #### Designed for agility Lorem ipsum dolor sit amtis nibh dis idamtis. ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=60&height=60&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") #### Open and flexible Lorem ipsum dolor sit amtis nibh dis idamtis. ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=60&height=60&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") #### Personalisation, simplified Lorem ipsum dolor sit amtis nibh dis idamtis. ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=60&height=60&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") #### Create experiences Lorem ipsum dolor sit amtis nibh dis idamtis. ![Screenshot 2024-10-25 at 12.47.47 PM](https://cx.foundever.com/hs-fs/hubfs/Screenshot%202024-10-25%20at%2012.47.47%20PM.png?width=2000&height=1128&name=Screenshot%202024-10-25%20at%2012.47.47%20PM.png "Screenshot 2024-10-25 at 12.47.47 PM") ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=60&height=60&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=60&height=60&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=60&height=60&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") #### Unified platform Lorem ipsum dolor sit amtis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi. #### Lower total cost Lorem ipsum dolor sit amet consectetur. Tincidunt elit inte. Sapiue lacus mattis nibh nibh phasellus mi est morbi. #### Simple set-up Lorem ipsum dolor sit amet consectetur. Tincidunt elit in nibh dis id. Sapiue lacus mattis nibh nibllus mi est morbi. ![Screenshot 2024-10-25 at 12.47.47 PM](https://cx.foundever.com/hs-fs/hubfs/Screenshot%202024-10-25%20at%2012.47.47%20PM.png?width=2000&height=1128&name=Screenshot%202024-10-25%20at%2012.47.47%20PM.png "Screenshot 2024-10-25 at 12.47.47 PM") ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=60&height=60&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") #### Unified platform Lorem ipsum dolor sit amtis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi. ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=60&height=60&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") #### Lower total cost Lorem ipsum dolor sit amet consectetur. Tincidunt elit inte. Sapiue lacus mattis nibh nibh phasellus mi est morbi. ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=60&height=60&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") #### Simple set-up Lorem ipsum dolor sit amet consectetur. Tincidunt elit in nibh dis id. Sapiue lacus mattis nibh nibllus mi est morbi. ## Features ## iCoach product Lorem ipsum dolor sit amet consectetur. Tincidunt elit inte. Sapiue lacus mattis nibh nibh Lorem ipsum dolor sit amet consectetur. Tincidunt elit integer quis amet quis ut sodales. Enim nisl venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi. mi est morbi. ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=82&height=82&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") #### Unified platform Lorem ipsum dolor sit acus mattis nibhmorbi. ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=82&height=82&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") #### Simple set-up Lorem ipsum dolor sit acus mattis nibhmorbi. ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=82&height=82&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") #### Lower total cost Lorem ipsum dolor sit acus mattis nibhmorbi. ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=82&height=82&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") #### Sell Enterprise Lorem ipsum dolor sit acus mattis nibhmorbi. ## Features ## iCoach product Lorem ipsum dolor sit amet consectetur. Tincidunt elit inte. Sapiue lacus mattis nibh nibh Lorem ipsum dolor sit amet consectetur. Tincidunt elit integer quis amet quis ut sodales. Enim nisl venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi. mi est morbi. ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=82&height=82&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") #### Unified platform Lorem ipsum dolor sit acus mattis nibhmorbi. ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=82&height=82&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") #### Simple set-up Lorem ipsum dolor sit acus mattis nibhmorbi. ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=82&height=82&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") #### Lower total cost Lorem ipsum dolor sit acus mattis nibhmorbi. ![Icon-Artificial intelligence](https://cx.foundever.com/hs-fs/hubfs/Image%20Library/Icons/Indigo/AI/Icon-Artificial%20intelligence.png?width=82&height=82&name=Icon-Artificial%20intelligence.png "Icon-Artificial intelligence") #### Sell Enterprise Lorem ipsum dolor sit acus mattis nibhmorbi. ## Label ## Product shots Delight customers with personalised support across your mobile, web or social apps. Sunshine gives developers everything they need to create bespoke, interactive experiences. ## Our values Lorem ipsum dolor sit amet consectetur. Tincidunt elit integer quis amet quis ut sodales. Enim nisl venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi. ![Agent exchange solutions](https://cx.foundever.com/hs-fs/hubfs/Agent%20exchange%20solutions.png?width=173&height=168&name=Agent%20exchange%20solutions.png "Agent exchange solutions") #### Creativity Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sit amet non congue nulla maecenas risus mauris, imperdiet. Pellentesque quis scelerisque et augue. ![Agent exchange solutions](https://cx.foundever.com/hs-fs/hubfs/Agent%20exchange%20solutions.png?width=173&height=168&name=Agent%20exchange%20solutions.png "Agent exchange solutions") #### Commitment Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sit amet non congue nulla maecenas risus mauris, imperdiet. Pellentesque quis scelerisque et augue. ![Agent exchange solutions](https://cx.foundever.com/hs-fs/hubfs/Agent%20exchange%20solutions.png?width=173&height=168&name=Agent%20exchange%20solutions.png "Agent exchange solutions") #### Connection Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sit amet non congue nulla maecenas risus mauris, imperdiet. Pellentesque quis scelerisque et augue. ![Philipp transparent verlauf](https://cx.foundever.com/hs-fs/hubfs/Germany%20-%20Files/People/Philipp%20transparent%20verlauf.png?width=260&height=258&name=Philipp%20transparent%20verlauf.png "Philipp transparent verlauf") #### Philipp Brockmann Business Development Director ![Foto\_Jürgen\_CCWpng](https://cx.foundever.com/hs-fs/hubfs/Germany%20-%20Files/People/Foto_J%C3%BCrgen_CCWpng.png?width=260&height=260&name=Foto_J%C3%BCrgen_CCWpng.png "Foto_Jürgen_CCWpng") #### Jürgen Wachter Business Development Director ![Marcel transparanet](https://cx.foundever.com/hs-fs/hubfs/Germany%20-%20Files/People/Marcel%20transparanet.png?width=260&height=258&name=Marcel%20transparanet.png "Marcel transparanet") #### Marcel Strauch Senior Inside Sales Manager ![BG\_small](https://cx.foundever.com/hs-fs/hubfs/Germany%20-%20Files/Banners/BG_small.png?width=2000&height=1124&name=BG_small.png "BG_small") Automotive Finance **Securing loyalty in a margin-sensitive market** AI-Enhanced Service and Targeted Automation reduced structural complexity while strengthening advisory quality where differentiation matters — enabling the brand to deliver on its promise of reliability. Proven by: - 14 % Automation  - 71 % Containment  - 80 % CSAT  ![AdobeStock\_640332424\_small](https://cx.foundever.com/hubfs/Germany%20-%20Files/Banners/AdobeStock_640332424_small.png "AdobeStock_640332424_small") Retail **Turning service into a revenue lever** Predictive AI and Customer Lifecycle Reinvention transformed service from a cost center into a growth driver — helping the brand win in the moments that matter. Proven by: - $10M Savings - -47% Cost per Contact ![AdobeStock\_35183588\_small](https://cx.foundever.com/hubfs/Germany%20-%20Files/Banners/AdobeStock_35183588_small.png "AdobeStock_35183588_small") MedTech **Managing trust strategically** Data & Insights combined with Agent Excellence enabled measurable performance steering — reinforcing brand credibility and trust. Proven by: - NPS 67 → 80 in 60 days - 15.000 coaching interactions ![samsung-memory-o9zgEmlbqBY-unsplash\_small](https://cx.foundever.com/hs-fs/hubfs/Germany%20-%20Files/Banners/samsung-memory-o9zgEmlbqBY-unsplash_small.jpg?width=2000&height=1125&name=samsung-memory-o9zgEmlbqBY-unsplash_small.jpg "samsung-memory-o9zgEmlbqBY-unsplash_small") Consumer Electronics **Scaling globally without compromising experience** An integrated CX model enabled rapid expansion across markets while maintaining consistent, high-quality brand experience. Proven by: - 19 languages - 90% CSAT - $5M savings  Learn more about the business impact at the Foundever booth H2D4 — or join us for a live experience at the Foundever HQ directly opposite CCW. ### At Booth H2D4 Gain perspective. Sharpen priorities.  - Discover which CX Mix aligns with your business objectives   - Discuss key strategic levers relevant to your industry   - Reflect on which of the five pillars should be your priority   Engage in a strategic dialogue — not a sales pitch  ### Across from Estrel ![SHED CCW Grafik Isometric light](https://cx.foundever.com/hs-fs/hubfs/Germany%20-%20Files/Events/SHED%20CCW%20Grafik%20Isometric%20light.png?width=2000&height=1672&name=SHED%20CCW%20Grafik%20Isometric%20light.png "SHED CCW Grafik Isometric light") Our HQ is only minutes away by foot or with our shuttle service. ### At the Foundever HQ For those ready to go deeper. - Live demonstrations of AI-Enhanced Services   - Insights into real operational environments - Discussion of scalable operating model architectures   Hier wird aus Strategie operative Architektur. [Book a Meeting](https://cx.foundever.com/foundever-ccw-meetings#Form) [Book a Meeting](https://cx.foundever.com/foundever-ccw-meetings#Form1) ### Customer Experience as a Strategic Value Driver - Turn customer moments into revenue opportunities - Increase lifetime value through emotionally resonant experiences - Build loyalty that protects margin and brand equity - Accelerate digital transformation without losing human connection - Create operational agility in a volatile market   ### Customer Experience as a Strategic Value Driver - Turn customer moments into revenue opportunities - Increase lifetime value through emotionally resonant experiences - Build loyalty that protects margin and brand equity - Accelerate digital transformation without losing human connection - Create operational agility in a volatile market ## About Foundever **Foundever®** is the next-generation service leader reinventing customer experience (CX). Our **150,000 people** working across **+45 countries** partner with industry-leading brands to deliver integrated CX, digital operations and data solutions. Each year we power **3.3 billion conversations in +60 languages** to help more than **800 of the world’s top brands** keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done. [Book a Meeting](https://cx.foundever.com/foundever-ccw-meetings#Form1) [Book a Meeting](https://cx.foundever.com/foundever-ccw-meetings#Form) ![fragen\_footer](https://cx.foundever.com/hubfs/Germany%20-%20Files/People/fragen_footer.jpg "fragen_footer") ## Noch Fragen? Schreiben Sie uns gerne eine E-Mail! [Jetzt kontaktieren](mailto:Marketing.Germany@foundever.com) ## Ready to grow? Lorem ipsum dolor sit amet consecteles. Enim nisl venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi. [Download the full report](https://cx.foundever.com/foundever-ccw-meetings#form) ## Ready to grow? Lorem ipsum dolor sit amet consecteles. Enim nisl venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi. [Download the full report](https://cx.foundever.com/foundever-ccw-meetings#form) ## Ready to grow? Lorem ipsum dolor sit amet consecteles. Enim nisl venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi. [Download the full report](https://cx.foundever.com/foundever-ccw-meetings#form) ## Ready to grow? Lorem ipsum dolor sit amet consecteles. Enim nisl venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi. [Download the full report](https://cx.foundever.com/foundever-ccw-meetings#form) ## Ready to grow? Lorem ipsum dolor sit amet consecteles. Enim nisl venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi. [Download the full report](https://cx.foundever.com/foundever-ccw-meetings#form) ## Ready to grow? Lorem ipsum dolor sit amet consecteles. Enim nisl venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi. [Download the full report](https://cx.foundever.com/foundever-ccw-meetings#form) ## Ready to grow? Lorem ipsum dolor sit amet consecteles. Enim nisl venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi. [Download the full report](https://cx.foundever.com/foundever-ccw-meetings#form) ## They trust Foundever ![b7a4ca4bf78e64d7467f4aa1098bdff8](https://cx.foundever.com/hs-fs/hubfs/b7a4ca4bf78e64d7467f4aa1098bdff8.png?width=145&height=32&name=b7a4ca4bf78e64d7467f4aa1098bdff8.png "b7a4ca4bf78e64d7467f4aa1098bdff8") ![7fac94ae19309e91c6335dc1ee4abb62](https://cx.foundever.com/hs-fs/hubfs/7fac94ae19309e91c6335dc1ee4abb62.png?width=146&height=32&name=7fac94ae19309e91c6335dc1ee4abb62.png "7fac94ae19309e91c6335dc1ee4abb62") ![b7a4ca4bf78e64d7467f4aa1098bdff8](https://cx.foundever.com/hs-fs/hubfs/b7a4ca4bf78e64d7467f4aa1098bdff8.png?width=145&height=32&name=b7a4ca4bf78e64d7467f4aa1098bdff8.png "b7a4ca4bf78e64d7467f4aa1098bdff8") ![7fac94ae19309e91c6335dc1ee4abb62](https://cx.foundever.com/hs-fs/hubfs/7fac94ae19309e91c6335dc1ee4abb62.png?width=146&height=32&name=7fac94ae19309e91c6335dc1ee4abb62.png "7fac94ae19309e91c6335dc1ee4abb62") ![b7a4ca4bf78e64d7467f4aa1098bdff8](https://cx.foundever.com/hs-fs/hubfs/b7a4ca4bf78e64d7467f4aa1098bdff8.png?width=145&height=32&name=b7a4ca4bf78e64d7467f4aa1098bdff8.png "b7a4ca4bf78e64d7467f4aa1098bdff8") ![7fac94ae19309e91c6335dc1ee4abb62](https://cx.foundever.com/hs-fs/hubfs/7fac94ae19309e91c6335dc1ee4abb62.png?width=146&height=32&name=7fac94ae19309e91c6335dc1ee4abb62.png "7fac94ae19309e91c6335dc1ee4abb62") ![b7a4ca4bf78e64d7467f4aa1098bdff8](https://cx.foundever.com/hs-fs/hubfs/b7a4ca4bf78e64d7467f4aa1098bdff8.png?width=145&height=32&name=b7a4ca4bf78e64d7467f4aa1098bdff8.png "b7a4ca4bf78e64d7467f4aa1098bdff8") ![7fac94ae19309e91c6335dc1ee4abb62](https://cx.foundever.com/hs-fs/hubfs/7fac94ae19309e91c6335dc1ee4abb62.png?width=146&height=32&name=7fac94ae19309e91c6335dc1ee4abb62.png "7fac94ae19309e91c6335dc1ee4abb62") ![b7a4ca4bf78e64d7467f4aa1098bdff8](https://cx.foundever.com/hs-fs/hubfs/b7a4ca4bf78e64d7467f4aa1098bdff8.png?width=145&height=32&name=b7a4ca4bf78e64d7467f4aa1098bdff8.png "b7a4ca4bf78e64d7467f4aa1098bdff8") ![7fac94ae19309e91c6335dc1ee4abb62](https://cx.foundever.com/hs-fs/hubfs/7fac94ae19309e91c6335dc1ee4abb62.png?width=146&height=32&name=7fac94ae19309e91c6335dc1ee4abb62.png "7fac94ae19309e91c6335dc1ee4abb62") ![b7a4ca4bf78e64d7467f4aa1098bdff8](https://cx.foundever.com/hs-fs/hubfs/b7a4ca4bf78e64d7467f4aa1098bdff8.png?width=145&height=32&name=b7a4ca4bf78e64d7467f4aa1098bdff8.png "b7a4ca4bf78e64d7467f4aa1098bdff8") ![7fac94ae19309e91c6335dc1ee4abb62](https://cx.foundever.com/hs-fs/hubfs/7fac94ae19309e91c6335dc1ee4abb62.png?width=146&height=32&name=7fac94ae19309e91c6335dc1ee4abb62.png "7fac94ae19309e91c6335dc1ee4abb62") ## They trust Foundever ![Landscape](https://cx.foundever.com/hs-fs/hubfs/Global%20-%20Files/Logos/Landscape.png?width=1200&length=1200&name=Landscape.png) ![Swapstack](https://cx.foundever.com/hs-fs/hubfs/Global%20-%20Files/Logos/Swapstack.png?width=1200&length=1200&name=Swapstack.png) ![Landscape](https://cx.foundever.com/hs-fs/hubfs/Global%20-%20Files/Logos/Landscape.png?width=1200&length=1200&name=Landscape.png) ![Swapstack](https://cx.foundever.com/hs-fs/hubfs/Global%20-%20Files/Logos/Swapstack.png?width=1200&length=1200&name=Swapstack.png) ## Support ## FAQs Lorem ipsum dolor sit amet consectetur. Tincidunt elit inte. Sapiue lacus mattis nibh nibh Lorem ipsum dolor sit amet consectetur. Tincidunt elit integer quis amet quis ut sodales. Enim nisl venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi. mi est morbi. What is your question? \+ bhkvbkhvhk What is your question? \+ bhkvbkhvhk What is your question? \+ bhkvbkhvhk What is your question? \+ bhkvbkhvhk ## Discover our case studies Lorem ipsum dolor sit amet consectetur. Tincidunt elit integer quis amet quis ut sodales. Enim nisl venenatis nibh dis id. Sapiue lacus mattis nibh nibh phasellus mi est morbi. ![An open book which displays texts related to Generative AI strategies](https://cx.foundever.com/hs-fs/hubfs/GenAI%20whitepaper%20mockup.png?width=250&height=160&name=GenAI%20whitepaper%20mockup.png "An open book which displays texts related to Generative AI strategies") [Call to action](https://cx.foundever.com/foundever-ccw-meetings#form) ![client care](https://cx.foundever.com/hs-fs/hubfs/client%20care.png?width=150&height=145&name=client%20care.png "client care") Atención al cliente Adquisición Consultas/facturación Devoluciones y reembolsos Cesta de la compra Programas de retención y fidelidad Alquileres Resolución de quejas/problemas Soporte por chat y correo electrónico Asistencia pre- y postventa ![idea](https://cx.foundever.com/hs-fs/hubfs/idea.png?width=150&height=145&name=idea.png "idea") Programas de vente Venta telefónica B2C y B2B Venta telefónica saliente Recuperación y retención Venta cruzada y venta adicional Soporte por chat y correo electrónico Soporte técnico ![Additionnal options idea](https://cx.foundever.com/hs-fs/hubfs/Additionnal%20options%20idea.png?width=150&height=145&name=Additionnal%20options%20idea.png "Additionnal options idea") Servicios adicionales Cobros Pagos Comercio electrónico Procesamiento de artículos ![scale](https://cx.foundever.com/hubfs/scale.svg "scale") ### Adapt to peaks with flexibility and agility Create resilient customer operations. Fast set up with minimal costs, tech-enabled flexibility, and precisely-timed delivery. [Flexible workforce](https://foundever.com/services/rightshoring/) [Self-Service](https://foundever.com/solutions/self-service/) [Contact-Center-as-a-Service](https://foundever.com/solutions/contact-center-as-a-service/) [Voice Capacity](https://foundever.com/services/work-at-home-hybrid-delivery/) ![multilingual](https://cx.foundever.com/hubfs/multilingual.svg "multilingual") ### Multilingual workforce in 45+ languages Leverage our global capacity and local expertise. Address customer peaks with optimal personnel augmenting with optimized technology. [Multilingual hubs](https://foundever.com/services/multilingual-customer-support/) AI Agent Co-Pilot [ML transactions](https://foundever.com/solutions/unified-agent-desktop/) [Flight academy](https://foundever.com/solutions/learning-and-development/) ![scale](https://cx.foundever.com/hubfs/scale.svg "scale") ### Adapt to peaks with flexibility and agility Create resilient customer operations. Fast set up with minimal costs, tech-enabled flexibility, and precisely-timed delivery. [Flexible workforce](https://foundever.com/services/rightshoring/) [Self-Service](https://foundever.com/solutions/self-service/) [Contact-Center-as-a-Service](https://foundever.com/solutions/contact-center-as-a-service/) [Voice Capacity](https://foundever.com/services/work-at-home-hybrid-delivery/) ![multilingual](https://cx.foundever.com/hubfs/multilingual.svg "multilingual") ### Multilingual workforce in 45+ languages Leverage our global capacity and local expertise. Address customer peaks with optimal personnel augmenting with optimized technology. [Multilingual hubs](https://foundever.com/services/multilingual-customer-support/) AI Agent Co-Pilot [ML transactions](https://foundever.com/solutions/unified-agent-desktop/) [Flight academy](https://foundever.com/solutions/learning-and-development/) ## Navegando la disrupción con estrategias de IA Generativa  Descárgalo ahora para descubrir como integrar la IA generativa en tu estrategia de CX. ![Messages](https://cx.foundever.com/hs-fs/hubfs/Messages.png?width=200&height=193&name=Messages.png "Messages") ![A black arrow point to the right](https://cx.foundever.com/hubfs/Arrow%20black.svg "A black arrow point to the right") ## Navegando la disrupción con estrategias de IA Generativa  Descárgalo ahora para descubrir como integrar la IA generativa en tu estrategia de CX. [![Logo-Foundever-White-RVB-registered 1](https://cx.foundever.com/hs-fs/hubfs/Logo-Foundever-White-RVB-registered%201.png?width=200&height=37&name=Logo-Foundever-White-RVB-registered%201.png "Logo-Foundever-White-RVB-registered 1")](https://www.foundever.com) ### Create connection. Value conversation.