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CCW 26 Header EN 1

Visit us on the 24th-26th of February at CCW 2026 and discover your Perfect CX Mix. 

Customer Experience is no longer a support function — it is a strategic growth lever. 

At Foundever, we are reinventing how CX is done by combining Agent Excellence, AI-Enhanced Service, Targeted Automation, Customer Lifecycle Reinvention, and Data & Insights to create measurable business impact and help brands keep their promises. 
A black arrow point to the right

 

Visit us on the 24th-26th of February at CCW 2026 and discover your Perfect CX Mix. 


Customer Experience is no longer a support function — it is a strategic growth lever.

At Foundever, we are reinventing how CX is done by combining Agent Excellence, AI-Enhanced Service, Targeted Automation, Customer Lifecycle Reinvention, and Data & Insights to create measurable business impact and help brands keep their promises. 
A black arrow point to the right

 

CCW 2026

CCWelcome Night by Foundever!

Wo die echten Gespräche beginnen.

Die CCWelcome Night by Foundever ist mehr als nur der Startschuss der CCW – sie ist der Treffpunkt für inspirierenden Austausch und wertvolles Networking.
 
Direkt gegenüber vom Estrel Hotel begrüßen wir sie mit Signature-Drinks, Premium Fingerfood und einer kuratierten Gästeliste, die Gespräche auf Augenhöhe garantiert. 

Hier beginnt Ihr Messeerfolg.
 
Wichtig: Die Gästeliste ist kuratiert und die Plätze sind limitiert. Sie erhalten in wenigen Tagen eine Bestätigung oder Wartelisten-Info.

 

Meet customers where they are

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Wann?

25. & 26. Februar 2025 (10:00 – 18:00 Uhr)
27. Februar 2025 (10:00 – 14:00 Uhr)

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Wo?

Foundever Deutschland Headquarter
SHED-Gebäude am Neuköllner Schifffahrtskanal
Sonnenallee 221 D

Foundever® keeps
brand promises

Agent Excellence forms the foundation: We build high-performing, empathetic service organizations that clearly differentiate brands.

With AI-Enhanced Service, we empower our teams through intelligent assistance systems that unite efficiency and experience quality.

Targeted Automation applies automation precisely where it creates impact — without losing the human connection.

Through Customer Lifecycle Reinvention, we orchestrate the entire journey as a growth engine — integrated, scalable and brand-centric.

And with Data & Insights, we provide real-time predictive decision support that continuously optimizes performance and enables sustainable growth.

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Agent Excellence

Service commercial

Targeted Automation

Email, chat 2

AI-Enhanced Service

Back office

Customer Lifecycle Reinvention

Satisfaction

Data & Insights

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Agent Excellence

Der Aufbau einer leistungsstarken Service-Organisation als Marken-Differenzierer.

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AI-Enhanced Service

Intelligente Assistenzsysteme, die Effizienz und Experience-Qualität verbinden.  

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Targeted Automation

Automatisierung dort, wo Effizienz entsteht – ohne Differenzierung zu verlieren.  

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Customer Lifecycle Reinvention

Ganzheitliche Orchestrierung der Customer Journey als Growth Engine.  

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Data & Insights

Predictive Decision Support für strategische Steuerung und nachhaltige Performance. 

The right mix makes the difference. 

Not every brand needs the same recipe — but every brand needs a clear strategy to connect Customer Experience with growth, margin resilience, and brand strength. 

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Testimonial

A extraordinary adventure

“Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience.”

Molly Roberts - Cxperts, Lisbon.

Testimonial

A extraordinary adventure

“Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience.”

Molly Roberts - Cxperts, Lisbon.

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I would add a blue title

 

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. 

image (4)

John Travolta

CTO of Client Company

I would add a blue title

 

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. 

image (4)

John Travolta

CTO of Client Company

I would add a blue title

 

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. 

image (4)

John Travolta

CTO of Client Company

I would add a blue title

 

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. 

image (4)

John Travolta

CTO of Client Company

I would add a blue title

 

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. 

image (4)

John Travolta

CTO of Client Company

I would add a blue title

 

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. 

image (4)

John Travolta

CTO of Client Company

A extraordinary adventure

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience.

image (4)

Molly Roberts

Cxperts, Lisbon.

A extraordinary adventure

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.  Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience.

image (4)

Molly Roberts

Cxperts, Lisbon.

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We are foundever

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.


Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. 

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We are foundever

Customer service teams are facing challenges greater than ever before. With complex systems and tools, hybrid woel of support.


Join industry experts from Foundever and Zenarate as we share real-wooutcomes and team and customer experience. 

+60

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35

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Label

Unique as your customers

Delight customers with personalised support across your mobile, web or social apps. Sunshine gives developers everything they need to create bespoke, interactive experiences.

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Designed for agility

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Open and flexible

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Personalisation, simplified

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Create experiences

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Designed for agility

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Open and flexible

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Personalisation, simplified

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Icon-Artificial intelligence

Create experiences

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Unified platform

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Lower total cost

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Simple set-up

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Unified platform

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Icon-Artificial intelligence

Lower total cost

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Simple set-up

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Features

iCoach product

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Unified platform

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Simple set-up

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Lower total cost

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Sell Enterprise

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Features

iCoach product

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Unified platform

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Simple set-up

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Lower total cost

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Sell Enterprise

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Label

Product shots

Delight customers with personalised support across your mobile, web or social apps. Sunshine gives developers everything they need to create bespoke, interactive experiences.

Our values

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Agent exchange solutions

Creativity

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Agent exchange solutions

Commitment

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Agent exchange solutions

Connection

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Philipp transparent verlauf

Philipp Brockmann

Business Development Director

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Jürgen Wachter

Business Development Director

Marcel transparanet

Marcel Strauch

Senior Inside Sales Manager

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Automotive
Finance

Securing loyalty in a margin-sensitive market

AI-Enhanced Service and Targeted Automation reduced structural complexity while strengthening advisory quality where differentiation matters — enabling the brand to deliver on its promise of reliability.

Proven by:

  • 14 % Automation 
  • 71 % Containment 
  • 80 % CSAT 
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Retail

Turning service into a revenue lever

Predictive AI and Customer Lifecycle Reinvention transformed service from a cost center into a growth driver — helping the brand win in the moments that matter.

Proven by:

  • $10M Savings
  • -47% Cost per Contact
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MedTech

Managing trust strategically

Data & Insights combined with Agent Excellence enabled measurable performance steering — reinforcing brand credibility and trust.

Proven by:

  • NPS 67 80 in 60 days
  • 15.000 coaching interactions
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Consumer Electronics

Scaling globally without compromising experience

An integrated CX model enabled rapid expansion across markets while maintaining consistent, high-quality brand experience.

Proven by:

  • 19 languages
  • 90% CSAT
  • $5M savings

 Learn more about the business impact at the Foundever booth H2D4 — or join us for a live experience at the Foundever HQ directly opposite CCW.

At Booth H2D4

Gain perspective. Sharpen priorities. 

  • Discover which CX Mix aligns with your business objectives  
  • Discuss key strategic levers relevant to your industry  
  • Reflect on which of the five pillars should be your priority  

Engage in a strategic dialogue — not a sales pitch 

Across from Estrel

SHED CCW Grafik Isometric light

Our HQ is only minutes away by foot or with our shuttle service.

At the Foundever HQ

For those ready to go deeper.

  • Live demonstrations of AI-Enhanced Services  
  • Insights into real operational environments
  • Discussion of scalable operating model architectures  

Hier wird aus Strategie operative Architektur.

Customer Experience
as a Strategic Value Driver

  • Turn customer moments into revenue opportunities
  • Increase lifetime value through emotionally resonant experiences
  • Build loyalty that protects margin and brand equity
  • Accelerate digital transformation without losing human connection
  • Create operational agility in a volatile market  

Customer Experience
as a Strategic Value Driver

  • Turn customer moments into revenue opportunities
  • Increase lifetime value through emotionally resonant experiences
  • Build loyalty that protects margin and brand equity
  • Accelerate digital transformation without losing human connection
  • Create operational agility in a volatile market

About Foundever

Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.

Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.

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Noch Fragen?

Schreiben Sie uns gerne eine E-Mail!

Ready to grow?

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Ready to grow?

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Ready to grow?

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Ready to grow?

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Ready to grow?

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Ready to grow?

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Ready to grow?

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They trust Foundever

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They trust Foundever

Landscape
Swapstack
Landscape
Swapstack

Support

FAQs

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What is your question?

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Discover our case studies

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client care

Atención al cliente

Adquisición
Consultas/facturación
Devoluciones y reembolsos
Cesta de la compra
Programas de retención y fidelidad
Alquileres
Resolución de quejas/problemas
Soporte por chat y correo electrónico
Asistencia pre- y postventa

idea

Programas de vente

Venta telefónica B2C y B2B
Venta telefónica saliente
Recuperación y retención
Venta cruzada y venta adicional
Soporte por chat y correo electrónico
Soporte técnico

Additionnal options idea

Servicios adicionales

Cobros
Pagos
Comercio electrónico
Procesamiento de artículos

scale

Adapt to peaks with
flexibility and agility

Create resilient customer operations. Fast set up with minimal costs, tech-enabled flexibility, and precisely-timed delivery.

multilingual

Multilingual workforce
in 45+ languages

Leverage our global capacity and local expertise.
Address customer peaks with optimal personnel
augmenting with optimized technology.

scale

Adapt to peaks with flexibility and agility

Create resilient customer operations. Fast set up with minimal costs, tech-enabled flexibility, and precisely-timed delivery.

multilingual

Multilingual workforce in 45+ languages

Leverage our global capacity and local expertise. Address customer peaks with optimal personnel augmenting with optimized technology.

Navegando la disrupción con estrategias de IA Generativa 

Descárgalo ahora para descubrir como integrar la IA generativa en tu estrategia de CX.
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Navegando la disrupción con estrategias de IA Generativa 

Descárgalo ahora para descubrir como integrar la IA generativa en tu estrategia de CX.